# Dutch-Speaking Service Travel Agent For Booking.com

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Amsterdam, Netherlands
**Workplace:** on site
**Employment type:** Full-time
**Department:** Erik

[Apply for this job](http://jobs.workable.com/view/33096f8e-c874-4e9a-9281-32a314e5605f)

## Description

Mercier Consultancy is seeking a Dutch-Speaking Service Travel Agent to join our team supporting Booking.com. Join us in an exciting, fast-paced environment where your language skills and love for travel truly shine! As a Service Travel Agent, you'll have the wonderful opportunity to help Dutch-speaking customers with their travel questions, providing clear communication and top-notch service to make their booking experience smooth and enjoyable.

You will act as a trusted point of contact, providing support on reservations, modifications, and problem resolution while maintaining professionalism and a positive attitude. Your fluency in Dutch and English will be vital to delivering a seamless experience to clients from the Dutch market.

### Responsibilities

-   Handle customer service inquiries from Dutch-speaking clients via phone, email, and chat
-   Assist with travel bookings, changes, and cancellations
-   Resolve customer issues promptly and accurately
-   Maintain detailed records of customer interactions in internal systems
-   Collaborate with internal teams to enhance overall service quality
-   Provide up-to-date information on Booking.com services and policies

## Requirements

-   Fluency in Dutch and English, both written and spoken. Candidates should clearly state their native language and nationality in their CV or Cover Letter.
-   Strong customer service skills with excellent communication abilities
-   Experience in travel support or customer service roles is preferred
-   Problem-solving skills and attention to detail
-   Positive and professional demeanor with a customer-oriented approach
-   Able to thrive in a fast-paced and multicultural work environment
-   Interest in the travel industry and commitment to delivering outstanding service

## Benefits

-   Competitive Monthly Salary
-   Monthly Performance Bonus
-   Fully Paid Relocation Package ( Flight, Transfer and Hotel )
-   Private Health Insurance
-   Fully Paid Training
-   And much more!