# Debt Recovery Specialist - Outbound Calls, U.S. Accounts (Remote, LATAM)

**Company:** [Smart Apartment Data](https://jobs.workable.com/companies/h7kwj7a7A6xnjpVG4Mq9WZ.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/3350bb79-baac-42b4-8063-e388ac007aab)

## Description

[](https://vimeo.com/1057933773/3260b5ba8b)

**Your job: call U.S. customers who owe money, and get a payment date.**

This is a phone job. Most of your day is outbound calls. Email backs up the call; it doesn’t replace it.

### What a normal day looks like

-   Start of shift: open your list of overdue U.S. accounts and decide who to call first.
-   Morning: outbound calls. Explain the balance, listen to the reason, and ask for a specific payment date.
-   Midday: check yesterday’s promises. Did the payment arrive? If not, call again.
-   End of day: log every call and every commitment, and send short emails confirming what was agreed.

## Requirements

You’ll do well here if

-   You’ve made real collection calls, even for a few months. Credit cards, loans, auto, BPO collections and business invoices all count.
-   When someone says “call me next week,” you call next week.
-   Your spoken English holds up in a firm conversation with a U.S. customer.
-   You stay in your jobs. About a year or more per role is what we look for.
-   You’re available full-time during U.S. business hours.

**This isn’t the right fit if your experience is mainly**

-   Inbound customer service, retention or sales, with no collections
-   AR or billing work that was mostly email, payment posting or reconciliation
-   Supervising or leading a team, and that’s the level you want next

**HOW TO APPLY**

-   Send your résumé in English, with the month and year for every job.
-   For each collections job, write what you collected (for example credit cards, auto loans or business invoices) and about how many calls you made a day.

## Benefits

What you get

-   $1,300–$1,600/month, depending on relevant experience and demonstrated collections expertise.
-   One clear goal (money collected), with clear targets and direct coaching
-   100% remote