# Portuguese-Speaking Customer Solutions Consultant - Sofia, Fully Paid Relocation

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Pleven, Bulgaria
**Workplace:** on site
**Employment type:** Full-time
**Department:** Cyriel

[Apply for this job](http://jobs.workable.com/view/339297a2-ff94-47a2-a2bb-c17ae9a6191f)

## Description

Mercier Consultancy is seeking a Portuguese-Speaking Customer Solutions Consultant to join our dynamic team in Sofia, Bulgaria, with fully paid relocation support. In this position, you will serve as the primary liaison for Portuguese-speaking clients, providing customized customer solutions that meet their unique needs and foster long-term satisfaction.

Operating within a fast-paced and collaborative environment, you will handle incoming client inquiries, troubleshoot issues, and deliver tailored solutions. This role offers excellent opportunities for professional growth together with comprehensive relocation assistance.

### Responsibilities

-   Provide dedicated support to Portuguese-speaking customers
-   Assess client needs and deliver customized solutions
-   Collaborate with cross-functional teams to resolve client issues efficiently
-   Maintain accurate and thorough records of client interactions and resolutions
-   Identify and recommend improvements based on client feedback
-   Assist with client onboarding and training processes
-   Stay informed about company services, products, and market developments

## Requirements

-   Fluency in Portuguese and English, both spoken and written.
-   Your native language and nationality must be clearly specified in your C.V. and/or Cover Letter.
-   Strong customer service skills with a proactive and solution-driven approach
-   Excellent communication and interpersonal skills
-   Ability to work both independently and within a team
-   Highly detail-oriented with strong problem-solving capabilities
-   Previous experience in customer support or consulting is preferred
-   Willingness to relocate to Sofia, Bulgaria, with full relocation costs covered

## Benefits

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses