# Operations Coordinator/ VA (Cleaning Company)

**Company:** [Lago](http://jobs.workable.com/companies/fLBK8dBBYxkHwkj9pperGP.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Operations

[Apply for this job](http://jobs.workable.com/view/34452e3e-9772-4a8a-8d6c-60d634803218)

## Description

Job Title: Operations Coordinator / VA

Industry: Home Services

Work Mode: Remote- LATAM

Employment Type: Full-Time | Contractor

Target Start Date: March 2, 2026

Compensation: $8–$12 USD/hour (based on experience)

### About Us

We are a Cleaning Company. Cleaning is the foundation, with long-term plans to expand into landscaping, lawn care, remodeling, and additional home services.

We are an early-stage, fast-growing company operating with high standards and high empathy. The culture values hustle, ownership, accountability, and continuous improvement while maintaining strong team morale.

### Role Overview

The Operations Coordinator will serve as the operational heartbeat of the company, owning the full customer lifecycle from lead response to post-service follow-up.

This is a high-ownership role focused on:

-   Speed-to-lead management
-   Customer communication
-   Scheduling & operations coordination
-   Review generation & local marketing presence
-   Supporting and coordinating the cleaning team

This is not a task-based VA role, it requires independent decision-making and strong operational judgment.

### Key Responsibilities

### Lead Management & Conversion

-   Monitor LeadTruffle dashboard throughout the day
-   Respond immediately to new inquiries
-   Convert leads into booked estimates
-   Ensure no missed inquiries across Thumbtack, Google, website, and referrals

### Customer Experience

-   Respond quickly and professionally to calls, texts, and emails
-   Send invoices within 24 hours of job completion
-   Follow up with new customers within 48 hours
-   Drive 3–5 new 5-star Google reviews per week
-   Handle complaints calmly and solution-oriented

### Scheduling & Operations (Jobber)

-   Maintain schedule 1–2 weeks in advance
-   Audit daily visits for accuracy (team assignments, duration, notes, travel time)
-   Manage call-offs, rescheduling, weather disruptions, scope changes
-   Ensure accurate clock-in/clock-out tracking

### Marketing & Brand Visibility

-   Post twice weekly on Facebook and Google Business Profile
-   Engage in local homeowner Facebook groups
-   Drive consistent review generation

### SOP Development

-   Serve as communication bridge between cleaners and customers
-   Coach privately, praise publicly
-   Uphold quality standards while protecting team morale

### Team Support

-   Document and improve operational processes
-   Reduce escalations through system improvements

## Requirements

-   2+ years experience in operations, customer service, or virtual assistant roles
-   Advanced English proficiency (written and spoken) (B2-C1)
-   Experience using scheduling or CRM systems (Jobber preferred)
-   Strong organizational and multitasking skills
-   Ability to work independently and manage multiple communication channels
-   Strong emotional intelligence and de-escalation skills
-   Full-time availability aligned with US business hours
-   Experience using the following tools: LeadTruffle (lead management), Jobber (scheduling & job management), Facebook & Google Business Profile
-   Advance experience with text & email communication platforms  
    

### Nice-to-Haves

-   Experience in home services industry
-   Direct Jobber experience
-   Experience generating online reviews
-   Startup or early-stage company experience
-   Process improvement & SOP documentation experience
-   Local community engagement experience

### Success Metrics

-   Zero missed leads
-   95% month-over-month client retention
-   3–5 new 5-star Google reviews weekly
-   Clean schedule with zero double bookings
-   High team morale and accountability
-   Consistent weekly marketing execution

## Benefits

-   **Remote Work:** Work from anywhere—our team is global, and we value work-life balance.

-   **Growth Opportunities:** As a key player i you’ll have the chance to shape your role and grow with us.

-   **Innovative Culture:** Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.

_As part of our recruitment process, all candidates will be kindly asked to agree to_ [_Lago’s Confidentiality and Non-Circumvention Agreement_](https://docs.google.com/document/d/e/2PACX-1vT9d3IW-QW-lGpt7ZIU22uqvADQUVESDzQPAopkpb1Tzf6OVERy198VBtGBpnpKXw/pub)_. This ensures a respectful and professional experience for everyone involved._