# Service Support Specialist (f/m/d)

**Company:** [Adverity](http://jobs.workable.com/companies/qET5e6buxEvBz7ooQ7qLtc.md)
**Location:** Vienna, Austria
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Client Support

[Apply for this job](http://jobs.workable.com/view/34b89ac8-77f2-4a8c-be0f-d8cc3eb3db4d)

## Description

We are looking for a **Service Support Specialist** who will act as a technical expert, driving resolution of complex software issues and partnering with support agents to deliver timely, high-quality outcomes for customers.

This is a **full-time**, hybrid position based in Vienna. We value regular office presence as an important part of building strong collaboration, knowledge sharing, and team connection, while also offering the **flexibility** to find a working rhythm that balances in-office and remote work.

### Some of the things you'll work on:

-   Serving as the go-to expert for complex cases within your area of specialisation.
-   Leading discovery conversations and advising customers on optimal configurations and solutions.
-   Resolving complex configuration issues and data pipeline discrepancies independently.
-   Troubleshooting and identifying bugs, and escalating issues with clear context and evidence.
-   Differentiating between configuration issues, data discrepancies, and technical bugs.
-   Identifying recurring customer challenges and sharing insights to improve team efficiency.
-   Creating enablement content and guidance for common issues and workflows.
-   Collaborating cross-functionally with Product and Customer Success teams on service and enablement initiatives.

### We are excited if you have:

-   Professional experience in B2B SaaS Customer Support.
-   Strong analytical and troubleshooting skills, with the ability to resolve complex configuration and data issues independently.
-   Experience identifying, reproducing, and clearly communicating bugs to technical or Product teams.
-   Familiarity with data pipelines, ETL workflows, and configuration-based troubleshooting.
-   Excellent written and verbal communication skills in English; German is a plus.
-   A collaborative, coaching-oriented mindset with a passion for knowledge sharing.
-   A proactive approach to problem-solving and continuous improvement.

Nice to have:

-   Exposure to web technologies and data concepts such as APIs, ETL, or SQL.
-   Knowledge of advertising platforms, social media advertising, or web analytics tools.

### Why you’ll love it here:

-   Flexible working hours and home-office
-   Internal shares program (EDPP)
-   Ergonomic workspace and cutting edge technology
-   Budget for job relevant training
-   Regular team events
-   Modern and stylish offices
-   Sustainable merch for all employees
-   Adverity Social Responsibility Days (+2 days paid off)
-   Transportation ticket (Wiener Linien)

The **minimum gross salary is €44,170**. In any case, we offer competitive salaries depending on your qualifications and experience.

**Apply now** if you are ready to revolutionise the way businesses work with marketing data. We look forward to meeting you!