# Mandarin Guest Relation Officer (Native/Speaker) | AYANA Komodo

**Company:** [AYANA Hospitality](http://jobs.workable.com/companies/4gU6PGSkL9VHY82yX1chH9.md)
**Location:** Komodo, Indonesia
**Workplace:** on site
**Department:** AYANA Komodo

[Apply for this job](http://jobs.workable.com/view/352bb38b-e16d-4ead-8edb-937d1beefc52)

## Description

AYANA Hospitality is excited to offer the position of Mandarin Guest Relation Officer (Native/Speaker) at our stunning AYANA Komodo resort. This role is critical in cultivating a welcoming atmosphere for our guests, ensuring they receive premium service throughout their stay. You will use your language skills and hospitality expertise to create memorable experiences.

### Responsibilities

-   Review arrival lists to welcome guests
-   Attend to special guests (e.g. VIPs) and answer their inquiries
-   Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
-   Provide information about amenities, area and venues and promote services
-   Anticipate guest needs and build rapport with customers
-   Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
-   Address customer complaints and escalate to Guest Relation Manager when needed
-   Ensure compliance with health and quality standards

## Requirements

-   Fluent in Mandarin (with a minimum HSK Level 4 certification for Mandarin speakers), and strong command of the English language.
-   Diploma in Rooms Division, Hotel Management, or a related discipline is required. While a Bachelor's degree is preferred, fresh graduates are welcome to apply.
-   Excellent communication and interpersonal skills.
-   Strong problem-solving abilities and a customer-oriented mindset.

## Benefits

-   Positive Working
-   Great Environment
-   Supportive Team Work