# Service Supervisor (Gilmore/Rempapa)

**Company:** [OUE Restaurants Pte Ltd](http://jobs.workable.com/companies/jWTrhYZNSu1zZL4fPqTRNh.md)
**Location:** Singapore, Singapore
**Workplace:** on site
**Employment type:** Full-time
**Department:** Gilmore & Damian D'Silva

[Apply for this job](http://jobs.workable.com/view/353af50e-6cb0-42fe-a937-a215180bd97b)

## Description

-   Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings.
-   Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up
-   Manage and operate POS systems, including all card and cash transactions
-   Assist in taking guest orders, recommending menu specialties, and upselling promotions
-   Check and ensure bills’ accuracy before printing it for guests.
-   Balance cash floats at the start and end of each shift, maintaining financial integrity.
-   Set up tables and service areas according to SOP
-   Assist in clearing tables and dishes from the dining area and side stations
-   Support the team and attend to guest inquiries/feedback politely and professionally
-   Assist in beverage preparation and support daily kitchen operations.
-   Follow and ensure appropriate personal hygiene and sanitation procedures are met
-   Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition before being handed to guests
-   Handle delivery platform apps and process orders promptly and effectively
-   Any other duties as assigned by Management

## Requirements

-   At least 2 years of work experience as a Captain or Supervisor in Asian culinary.
-   Excellent communication skills; verbally and in writing.
-   Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy.
-   A team player to work collaboratively in a team environment.
-   Positive “can-do” attitude, motivated, passionate.
-   Ability to work in a fast-paced environment.
-   Proficiency in POS systems and online booking systems (I.e., Chope).
-   Willingness to work shift hours, weekends, and public holidays.

## Benefits

-   Annual Leave, Family Care Leave, Paid Medical Leave
-   Annual Wage Supplement
-   Performance Bonus & Annual Salary Increment
-   Group Medical, Hospitalisation & Dental Insurance
-   Long Service Award
-   Professional Growth & Development
-   Education Assistance
-   External Training Sponsorship
-   Staff Discounts
-   Staff Referral Scheme
-   Staff Meals Provided