# Operations Manager

**Company:** [UTG/The Stanford](http://jobs.workable.com/companies/188mmo5JJnSTqwigX2Up1c.md)
**Location:** Stanford, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** The Stanford

[Apply for this job](http://jobs.workable.com/view/355666ab-8131-4fae-9940-3f7c9cdd7600)

## Description

**Position Summary**

The Operations Manager oversees day-to-day store and production operations while leading the hands-on product-making process to ensure it reflects Plainview's craftsmanship and quality standards. This role also serves as a face of the brand, hosting tours and sharing the Plainview story, and requires a detail-oriented leader who can balance operational efficiency with genuine care for craft.

**Key Responsibilities**

-   Oversee all store operations and daily processes, ensuring inventory integrity and a seamless fulfillment process.
-   Manage staffing, scheduling, and overall store workflow.
-   Partner with the Retail Sales Manager on employee evaluation and development.
-   Oversee payroll management.
-   Maintain strong daily knowledge of the business through regular reporting, and review key information with the Retail Sales Manager to keep Leadership informed.
-   Manage buyer and vendor relationships for raw materials, packaging, equipment, and manufacturing supplies.
-   Monitor production efficiency and quality, driving continuous process improvements.
-   Lead the Plainview product-making process, batching, curing, and finishing, ensuring it reflects the care, craftsmanship, and small-batch quality that define the brand.
-   Source and steward high-quality, natural ingredients, balancing efficiency with the intentional, sometimes slower processes that protect product integrity.
-   Host and lead tours of the soap-making process for customers and groups.
-   Other duties as assigned.

## Requirements

-   3–5+ years of experience in operations management, ideally within retail, manufacturing, or a small-batch/artisan production environment.
-   Demonstrated experience managing staff, including scheduling, performance evaluation, and development.
-   Experience with vendor and supplier management, including sourcing and negotiating for raw materials or supplies.
-   Strong understanding of inventory management and fulfillment operations.
-   Excellent organizational skills with the ability to manage multiple workstreams and shifting priorities.
-   Strong written and verbal communication skills.
-   Proficiency with standard business software (e.g., Microsoft Office/Google Workspace); experience with POS or inventory systems a plus.

Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.