# Operations Manager - Hospitality

**Company:** [Serenity Mental Health Centers](http://jobs.workable.com/companies/h3yGHYiFcHCJXrasgMwDWe.md)
**Location:** Houston, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Clinic Staff

[Apply for this job](http://jobs.workable.com/view/355f207f-ebd3-4081-bb9f-52d82a33c5dd)

## Description

**Operations Manager – Hospitality**  

**Location:** Houston, TX  
**Employment Type:** Full-Time   
**Compensation:** $90,000+ annually  

**Overview** 

Lead operations in a **fast-paced, high-volume service environment** where execution, team performance, and customer experience are the top priorities. 

We’re looking for a hands-on leader who thrives in **structured, metrics-driven environments** and knows how to build strong teams, improve processes, and deliver consistent, high-quality results. 

No industry-specific experience required — full training provided. 

**What You’ll Do** 

-   Oversee daily operations in a **customer-facing, high-volume environment**  

-   Manage **staffing, scheduling, and workflow execution** to ensure efficiency  

-   Lead, coach, and develop team members while driving accountability to **performance standards and KPIs**  

-   Monitor and improve **key metrics related to service quality, productivity, and overall experience**  

-   Ensure every interaction is **professional, efficient, and consistent**  

-   Identify operational gaps and implement **process improvements**  

-   Maintain a **structured, organized, and results-driven environment**  

-   Step in as needed to support the team and maintain service levels  

**What This Role Feels Li**ke 

-   Fast-paced environment where **priorities shift and strong leadership is essential**  

-   A balance of **people leadership and operational execution**  

-   High standards — success is measured by **team performance, consistency, and outcomes**  

-   A role where you are **actively involved, coaching in real time, and driving results daily**  

**What We’re Looking For** 

-   10+ years of experience in **operations, management, or team leadership** within customer service, hospitality, retail, or similar environments leading 30+ employees 

-   Proven ability to **manage performance, track KPIs, and improve processes**  

-   Strong leadership skills with the ability to **coach, motivate, and develop teams**  

-   Comfortable working in a **structured, process-driven environment**  

-   Highly organized with the ability to manage **multiple priorities in a high-volume setting**  

**Preferred Background** 

-   Hospitality, restaurant, hotel, or guest services leadership  

-   Retail or service environments with **high standards and performance expectations**  

-   Experience in **high-growth or rapidly scaling environments**  

-   Experience leading teams through **change, growth, or operational improvements**  

**About You** 

You’ve worked in environments where **execution and service quality mattered every day.** You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy. 

You’re comfortable balancing **people leadership with process management,** and you take pride in building teams that perform at a high level. 

**Compensation & Benefits** 

-   $90,000+ base salary  

-   Health, dental, and vision coverage (majority employer-paid)  

-   401(k) retirement plan  

-   Paid time off: 10 days (15 after first year) + 10 paid holidays  

-   Advancement opportunities in a growing organization  

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.