# Case Manager

**Company:** [Bright Harbor Healthcare](https://jobs.workable.com/companies/pPdx1Z9JreGcWCQWK36HB3.md)
**Location:** Toms River, United States
**Workplace:** on site

[Apply for this job](https://jobs.workable.com/view/35d48fc4-035e-4130-9da5-b2e7b16116a2)

## Description

The Code Red/Blue Case Manager provides case management, transportation, crisis de-escalation, and overnight support to individuals who are unhoused and accessing emergency shelter. Using a trauma-informed, person-centered, strengths-based approach. Case Manager helps clients meet immediate needs and connect with housing, benefits, healthcare, mental health services, substance use treatment, and community support. The position supports a safe, respectful shelter environment and works under the direction of the Code Red/Code Blue Site Coordinator.

_**Position Title:**_ Case Manager_**Position Type:**_ Full Time; 36 Hours Weekly_**Benefits Eligible:**_ Yes_**Department:**_ Code Red/Code Blue_**Location:**_ Toms River, NJ_**Salary:**_ $42,000 - $45,000

_**Schedule:**_

-   Code Blue (November 1st–March 31st): Three assigned overnight shifts per week, from 7:00 p.m. to 7:00 a.m.
-   Code Red (April 1st–October 31st): Five assigned daytime shifts per week, from 10:30 a.m. to 5:30 p.m.
-   Both seasonal schedules include assigned weekends, holidays, and emergency weather activations.

_**Responsibilities:**_

-   Engage clients using trauma-informed, person-centered, and culturally responsive practices.
-   Assist with shelter intake, registration, orientation, and identification of immediate client needs.
-   Work with clients to identify priorities and develop practical service plans focused on housing, healthcare, benefits, and other needs.
-   Connect clients with community resources, including housing, benefits, food, healthcare, transportation, and identification services.
-   Assist clients in accessing mental health, substance use, treatment, detoxification, and recovery services.
-   Provide scheduled client transportation while following all agency safety and documentation requirements.
-   Respond to behavioral, medical, and overdose emergencies using trained de-escalation and emergency response procedures.
-   Maintain a safe overnight environment through wellness checks, site rounds, conflict resolution, and prompt reporting of safety concerns.
-   Support shelter operations, including meals, supplies, hygiene needs, sanitation, and morning departures.
-   Maintain accurate documentation, protect client confidentiality, communicate during shift handoffs, and participate in required training and team meetings.

## Requirements

-   Bachelor’s degree in Social Work, Psychology, or a related field _or_
-   High School Diploma or Equivalent and at least three year's of experience providing services to individuals experiencing homelessness.
-   Experience working with individuals experiencing mental health conditions and substance use disorders.
-   Experience in homelessness services, community outreach, case management, or emergency shelter settings preferred.
-   Valid NJ Driver's License with less than 6 points

## Benefits

Full Benefits

-   12 Paid Holidays
-   Birthdays Off!
-   Sick Days
-   Personal Days
-   Days Accrued Vacation
-   Medical/Dental/Vision
-   Company paid Life Insurance and Long-Term Disability
-   403B Plan with Company Match
-   Opportunities for training/education/Continuing Education Credits
-   Opportunities for Public Loan Forgiveness
-   Opportunities for Tuition Discounts from Participating Institutions