# Retail Claims Investigator

**Company:** [Rebel Convenience Stores](http://jobs.workable.com/companies/gqXjydso4xBRWQWHMifJ4V.md)
**Location:** Upland, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** HMI

[Apply for this job](http://jobs.workable.com/view/35ed40cd-a9aa-43d4-b7e1-724351ffacd1)

## Description

We’re looking for a detail-oriented **Claims Investigator** to support the fair, accurate, and timely resolution of general liability, property damage, and Injury claims across our convenience store and fuel station locations.

In this role, you’ll conduct fact-based investigations, gather evidence, interview involved parties, and provide clear, well-documented findings that support claim decisions. This position partners closely with the Claims Manager and collaborates with internal teams, insurance carriers, third-party administrators, and legal partners.

If you have a background in investigations and enjoy uncovering facts, assessing risk, and supporting sound outcomes, then this may just be the role for you!

### What You’ll Do

-   Investigate general liability incidents such as slip/trip and falls or customer injuries
-   Investigate property damage claims involving customers or third-party vendors
-   Investigate carwash incidents involving customer vehicle damage
-   Collect evidence, review documentation, conduct interviews, and analyze surveillance footage
-   Evaluate facts to assess liability, identify root cause, and flag potential fraud or negligence
-   Prepare clear, professional investigative reports for claim evaluation and litigation support
-   Maintain accurate and timely documentation in the claims management system
-   Communicate findings, concerns, and red flags to the General Liability Claims Manager
-   Coordinate with insurance carriers, TPAs, legal counsel, and store-level teams
-   Assist with customer outreach or follow-up as needed

## Requirements

### What You Bring

-   2+ years of investigative experience in law enforcement, private investigation, insurance claims, loss prevention, or risk management
-   Strong analytical and critical-thinking skills with the ability to assess liability objectively
-   Professional and confident communication style when interacting with claimants, store teams, and legal partners
-   Excellent written and verbal communication skills
-   Proficiency in Microsoft Word, Excel, and Outlook
-   Ability to remain calm and professional in sensitive or high-stress situations
-   Experience reviewing surveillance footage and working with DVR systems is a plus
-   Collaborative mindset with a strong track record of working effectively across teams
-   Bachelor’s degree preferred, or an equivalent combination of education and experience

Pay for this position is $25-$30 an hour DOE

## Benefits

-   Medical, Dental, Vision and Life Insurance
-   401K Plan
-   Paid Time Off