# Customer Service Consultant

**Company:** [Virtual Staff 365](null/companies/pzrDAmWzBeLFWWocD1c2K3.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](null/view/36979cb5-66f7-4afe-a62c-99e1d1515d8b)

## Description

Our client is a leading Australian mobile self-storage and moving provider. They offer convenient, flexible storage and moving solutions by delivering secure, weather-proof storage modules directly to customer doors. Their focus is on creating smooth, stress-free moving and storage experiences for clients across Australia.

They are now seeking to hire a **Customer Service Consultant** to deliver exceptional front-line service across phone, email, and live chat channels. This role is vital for handling customer enquiries, resolving issues under pressure, and maintaining strong customer relationships.

### Job Responsibilities

### **Customer Support & Enquiry Management**

-   Liaise with customers via phone, online chat, and email to deliver exceptional service
-   Handle high volumes of inbound calls and customer enquiries promptly and professionally
-   Resolve customer issues effectively while maintaining composure under pressure
-   Conduct outbound calls to follow up with customers and provide updates
-   Maintain a positive, empathetic, and professional attitude across every interaction

### **Logistics & Payment Processing**

-   Assist customers with processing payments using payment management tools
-   Support day-to-day operational logistics and booking schedules
-   Operate and manage customer enquiries through online chat systems
-   Collaborate with internal teams to ensure seamless service delivery

### Work Schedule

-   Initial training roster is Monday-Friday Australian Working Hours
-   Training period runs for a minimum of 1 month until competency is assessed
-   Permanent roster post-training includes mandatory Saturday shifts with a weekday rostered day off

## Requirements

-   Proven experience in a customer service or administrative role managing inbound calls, email support, and online chat
-   Strong conversational ability and phone-handling experience
-   Professional written English skills for live chat and email support
-   High level of verbal English proficiency with a clear telephone manner
-   Exceptional problem-solving skills and the ability to multitask effectively
-   High attention to detail, strong reliability, and excellent punctuality
-   Full commitment to working permanent Saturday shifts as part of the post-training schedule

### **Nice-to-Have Skills**

-   Hands-on experience using online live chat platforms such as Podium
-   Previous experience using payment processing applications
-   Prior background working in logistics, self-storage, or service operations

## Benefits

-   Permanent work-from-home set-up
-   Dayshift (Australian Eastern Standard Time business hours)
-   Full-time job
-   HMO (STAFF only)
-   Annual leave
-   Adhoc Bonus