# Support Specialist

**Company:** [Optiplay](http://jobs.workable.com/companies/oRGVq9ZBJjKH2GinHoUv1y.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Technical

[Apply for this job](http://jobs.workable.com/view/369cdb1d-a45f-4550-9b05-0ffe59b39e04)

## Description

We’re looking for a **Support Specialist** with a strong background in QA and a sharp eye for troubleshooting, integration, and issue resolution. You turn complex technical challenges into clear solutions, ensuring seamless operations for our partners and a flawless gaming experience.

## Requirements

**🚀 Responsibilities**

-   Provide first-line support to operators and business partners via email, ticketing systems, and chat.
-   Investigate and resolve issues related to game functionality, player sessions, transactions, jackpots, and integrations.
-   Monitor incoming incidents and ensure timely responses according to SLA requirements.
-   Escalate complex technical issues to Development, QA, or DevOps teams when necessary.
-   Collect, analyze, and document issue details to facilitate troubleshooting.
-   Maintain internal knowledge base articles and support documentation.
-   Assist with game release support and post-launch monitoring.
-   Participate in incident management and root cause analysis activities.
-   Collaborate with Product, QA, and Engineering teams to improve service quality.

  
**🧩 Requirements**

-   2+ years of experience in Customer Support, Technical Support, Help Desk, or a similar role. 1+ years QA experience
-   Strong communication skills in English (B2+ level).
-   Experience working with ticketing systems (Zendesk, Freshdesk, ServiceNow, etc.).
-   Basic understanding of web technologies, APIs, JSON, HTTP requests, and browser developer tools.
-   Ability to work in a fast-paced environment and manage multiple priorities.

  
**📄 Nice to Have**

-   Previous experience in iGaming, online casinos, sports betting, or the gaming industry.
-   Understanding of game mechanics and player behavior.
-   Experience with SQL and log analysis.
-   Knowledge of monitoring tools and incident management processes.

## Benefits

-   21 vacation days + 5 extra day-offs annually;
-   12 paid sick days;
-   Fully remote format — work from anywhere you feel productive;
-   Flexible schedule: start your day anytime between 08:00–12:00 CET;
-   Fixed budget for health insurance and gym/fitness;
-   We provide all required work equipment;
-   Zero bureaucracy and direct communication with founders and C-level;
-   Minimal meetings, async-friendly workflow;
-   Startup energy: fast motion, creativity, and tight-knit communication;
-   Business trips and team meetups several times per year;
-   Multiple salary payout options (flexible formats);
-   …And many more perks unlocked after we hit break-even.