# Client Applications Analyst

**Company:** [ESG - USA](http://jobs.workable.com/companies/vAsojLqZFiSM4ekr5qzbhH.md)
**Location:** Houston, United States
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Operations

[Apply for this job](http://jobs.workable.com/view/36a2beb9-40dc-462a-a414-0f7bc9fa60a5)

## Description

This position plays a key role in delivering accurate, efficient support to our clients. An equally important aspect of the position is ensuring timeliness and accuracy in account-level billing, and related system processes. This position is ideal for professionals with strong customer service and analytical skills, who are eager to learn, and ready to build a career in customer support within the deregulated energy sector. In this position, you will gain hands-on experience in managing daily exceptions and serve as the primary support contact for client inquiries. Excellent communication skills and a customer-first mindset are key.

### Position Responsibilities

**Essential Functions**

-   Analyze and resolve daily billing exceptions to ensure accurate and timely billing of accounts and adherence to defined audit controls
-   Review system data to identify discrepancies, escalating issues when needed, with guidance from leadership
-   Research and respond to client inquiries related to all facets of the billing system, and associated systems, providing clients with clear and timely resolutions
-   Communicate with trading partners on behalf of clients to resolve billing-related inquiries or discrepancies
-   Collaborate with internal teams to address client needs 
-   Communicate updates to clients regarding system changes, enhancements, or maintenance activities to ensure transparency and client confidence
-   Support peers and participate in team learning activities to build proficiency in the billing application
-   Perform other related duties as assigned

## Requirements

**Experience**

-   Strong customer service background with excellent verbal and written communication skills
-   Demonstrated analytical and problem-solving skills, with experience interpreting data and resolving exceptions.
-   Knowledge of commonly used concepts, practices and procedures in data exception management and/ or customer care processes
-   Ability to manage multiple tasks and build independence
-   Comfortable working in a fast-paced environment.  
-   Ability to adhere to organizational escalation processes and exercise sound judgement in cross-departmental interactions
-   Ability to work on multiple projects, prioritize effectively, meet deadlines, and creatively solve problems
-   Comfortable working with both business and technical personnel
-   Attention to detail and strong organizational skills are required
-   Proficiency with Microsoft Office (Excel, Word, Outlook)
-   Prior experience in data processing and/or customer support is required
-   Exposure to energy markets, billing systems or EDI processes is a plus

**Education**

-   Bachelor’s degree and 2+ years related work experience OR 4+ years related work experience

## Benefits

**Work Environment**

This job operates in a professional office environment.  The role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.  The noise level in the work environment is quiet to moderate.

**Travel Requirements**

This job does not require travel.