# Customer Success manager

**Company:** [Weekday AI](http://jobs.workable.com/companies/pxG9rDgnvZm2c86JUchT1j.md)
**Location:** Bengaluru, India
**Workplace:** on site
**Employment type:** Full-time
**Department:** Weekday's Client via platform

[Apply for this job](http://jobs.workable.com/view/36fe0c44-65c9-4aff-a930-63e3fb6e3330)

## Description

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟮𝟱𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟰𝟬𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟮𝟱-𝟰𝟬 𝗟𝗣𝗔)

Experience: 4+ yrs

Location: Bengaluru, Karnataka, India

Job Type: Full-time

We are looking for a results-driven **Customer Success Manager** to build strong, long-term customer relationships while driving adoption, retention, expansion, and revenue growth. This role is ideal for a commercially minded customer success professional who can understand customer needs, identify growth opportunities, and convert those opportunities into measurable business outcomes.

The ideal candidate will combine strong relationship management with a sharp understanding of **upselling, cross-selling, account expansion, and customer lifecycle management**. You will work closely with customers and internal teams to ensure successful adoption, maximize customer value, and identify opportunities to expand existing accounts.

## Requirements

### Key Responsibilities

### Customer Success & Relationship Management

-   Build and maintain strong, trusted relationships with key customers and stakeholders.
-   Understand customer objectives, business challenges, and success criteria.
-   Develop and execute customer success plans aligned with customer goals.
-   Monitor customer health, engagement, adoption, satisfaction, and retention.
-   Act proactively to identify and resolve customer concerns before they become escalations.

### Upselling & Account Expansion

-   Identify and execute **upselling opportunities** within existing customer accounts.
-   Develop strategies to expand account value based on customer needs and product adoption.
-   Identify relevant **cross-selling opportunities** across products, services, or solutions.
-   Work with sales and internal teams to develop expansion proposals and commercial opportunities.
-   Build strong business cases demonstrating the value of additional products or services.
-   Maintain a healthy pipeline of expansion opportunities and track conversion performance.

### Customer Adoption & Value Realization

-   Drive product/service adoption and ensure customers achieve measurable value.
-   Analyze usage patterns and customer feedback to identify opportunities for deeper engagement.
-   Conduct regular business reviews and present performance, outcomes, opportunities, and recommendations.
-   Develop strategies to increase engagement, retention, and customer lifetime value.

### Cross-Functional Collaboration

-   Partner with Sales, Product, Marketing, Support, and Operations teams to deliver seamless customer experiences.
-   Communicate customer feedback and business requirements to internal stakeholders.
-   Coordinate resolution of customer issues and ensure timely follow-through.
-   Contribute customer insights to product and service improvement initiatives.

### Reporting & Performance Management

-   Track customer success metrics including retention, renewal, expansion, upsell, and cross-sell performance.
-   Maintain accurate account plans, customer records, opportunity pipelines, and forecasts.
-   Analyze customer data to identify trends, risks, and growth opportunities.
-   Provide regular updates on account health, revenue opportunities, and customer outcomes.

### What's Makes You a Great Fit

-   **4+ years of experience** in Customer Success, Account Management, Client Success, or a related role.
-   Proven experience driving **upselling, cross-selling, renewals, and account expansion**.
-   Strong commercial mindset with the ability to identify and convert customer growth opportunities.
-   Demonstrated ability to manage strategic customer relationships and senior stakeholders.
-   Strong understanding of customer lifecycle management and retention strategies.
-   Excellent communication, presentation, negotiation, and relationship-building skills.
-   Ability to understand customer challenges and translate them into practical solutions.
-   Strong analytical and problem-solving skills with a data-driven approach.
-   Experience working cross-functionally with Sales, Product, Support, and Operations teams.
-   Ability to manage multiple accounts, priorities, and commercial opportunities simultaneously.
-   Highly proactive, customer-focused, and ownership-driven.
-   Comfortable operating in a fast-paced environment where customer satisfaction and revenue growth are equally important.
-   Strong ability to build long-term partnerships while consistently identifying opportunities for **upsell and cross-sell growth**.