# Bilingual Receptionist

**Company:** [Strategic Legal Practices](http://jobs.workable.com/companies/h9N1YkkeWFZACPo795xpZD.md)
**Location:** Los Angeles, United States
**Workplace:** on site

[Apply for this job](http://jobs.workable.com/view/3702f1ba-90ac-47f4-ade0-7d177364ee7e)

## Description

We're looking for a bilingual client experience professional to be the welcoming, steady voice of our law firm. This is more than answering phones — you'll be the person who makes clients feel heard and taken care of, often during some of the most stressful moments of their lives. Previous legal office experience is required.

### **Key Responsibilities**

-   Serve as the first point of contact for clients, opposing counsel, courts, judges' chambers, and other callers
-   Handle calls involving offers, settlements, and case updates with professionalism and discretion
-   De-escalate and support upset, anxious, or frustrated clients with empathy and patience
-   Deliver a consistently positive, calm client experience across phone, email, and in-person interactions
-   Accurately triage and route calls to the appropriate attorney or paralegal
-   Schedule consultations, court calls, and follow-ups Maintain strict confidentiality around case and client information
-   Support front-office operations: greeting visitors, managing mail, light administrative tasks

**What We're Looking For**

-   Someone who genuinely enjoys helping people, even under pressure
-   A calm, reassuring presence for clients navigating stressful legal matters
-   Discretion, reliability, and sound judgment

## Requirements

-   Bilingual fluency (English/\[specify language) — required
-   Previous experience in a law firm or legal environment — required
-   Proven ability to manage difficult conversations and strong personalities with composure
-   Excellent verbal communication and active listening skills
-   Strong organizational skills and ability to multitask in a fast-paced environment
-   Familiarity with legal terminology, court procedures, and case management software a plus

## Benefits

We’re committed to supporting the well-being and success of our team through a robust and thoughtfully designed benefits package, including:

-   401(k) with Employer Match – Plan for your future with confidence and company support.
-   Health, Dental, and Vision Insurance – Comprehensive coverage to keep you and your family healthy.
-   Short-Term, Long-Term Disability & Life Insurance – Financial protection for life’s unexpected events.
-   Paid Parking – Convenient and covered, so you can focus on your day.
-   Generous Paid Time Off – Ample time to rest, recharge, and take care of personal matters.
-   Employee Referral Program – Earn rewards for introducing talented individuals to our team.
-   Employee Assistance Program (EAP) – Confidential resources for personal and professional support.
-   Employee Discount Program – Access to exclusive savings on a variety of products and services.
-   Compensation: $26-28/hr