# Customer Service Agent

**Company:** [ClearCourse](null/companies/2koXZK2QmpmVXFwbsMKzTt.md)
**Location:** Telford, United Kingdom
**Workplace:** hybrid
**Employment type:** Contract
**Department:** Tech Services - Membership Services

[Apply for this job](null/view/3782bc23-2f8e-4b3b-9ccb-e35c29eda83c)

## Description

**Advert for FTC – 6 months (IMechE)**  
  
This is a hybrid, full-time role working 37.5 hours per week. You will have the opportunity to work 3 days per week from home and 2 days in our Telford office close to the town centre and train station.

Our office hours are 9am-5.30pm.  
  
Do you enjoy speaking on the phone to customers and have great communication skills? Are you an efficient and motivated individual with prior office admin/ office customer service experience? If yes, then you may have found the best way to earn an income whilst enjoying what you do.

We are a specialist supplier of membership software and services to a wide range of clients predominantly in the Not-for-profit sector. We specialize in systems for Trade Unions, Professional Institutions, Sporting Bodies, and Charities ranging from 1,000 to 1.5 million members. We are part of a bigger company ClearCourse, which has offices all around the UK and globally. This role will consist of but not be limited to the following duties:

## Requirements

-   Dealing with members enquiries and requests
-   Handling inbound calls, responding to emails, processing payments and updating member records
-   Assisting with incoming post and despatch of member correspondence
-   Assisting with a telephone campaign, relating to members renewals.
-   25+ calls per hour - creating a personable and engaging experience
-   Leaving voicemails for anyone who have not answered
-   Updating held contact numbers, addresses, email details and noting of any invalid number (escalating to supervisor)
-   Training in our Telford office
-   Hybrid 2 days per week in office

## Benefits

The ideal person for this role will be:

-   Highly detail orientated
-   Personable and comfortable over the phone
-   Excellent communication skills
-   Previous experience using Excel
-   Previous experience in taking card payments over the phone.

If this sounds like the flexible, short term role you have been looking for we would love to receive your application.