# Contact Center Representative

**Company:** [Nawy Real Estate](http://jobs.workable.com/companies/b88YiLMpZ789kL6vgFZdeZ.md)
**Location:** New Cairo City, Egypt
**Workplace:** on site
**Employment type:** Full-time
**Department:** Operations

[Apply for this job](http://jobs.workable.com/view/3799beb1-bf4f-48ee-8551-eaa22784576c)

## Description

-   Represent the company in a professional and a qualified manner.
-   Handle inbound calls for the company
-   Following up complicated customer calls when required.
-   Keep records of all incoming calls and inquires on the company’s database.
-   Identify customers’ needs and direct them to the concerned parties.
-   Conducting different surveys on customers’ satisfaction.
-   Manage customers’ complaints and directs them to the concerned parties.
-   Social Media Moderating.

## Requirements

-   Bachelor degree in any field.
-   1-2 years of experience in a call center or customer support.
-   Strong phone and verbal communication skills
-   Very good written and spoken English
-   Active listening and patience
-   Familiarity with CRM systems and practices
-   Customer oriented