# Italian Speaking Rent-a-Car Customer Service Consultant - Work In Sofia

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** T Bulgaria

[Apply for this job](http://jobs.workable.com/view/37bf1ac1-a454-4ced-a185-2e5bd786b838)

## Description

Mercier Consultancy MD is looking for a motivated _Italian Speaking Rent-a-Car Customer Service Consultant_ to join our vibrant team in Sofia, Bulgaria. This role offers a fantastic opportunity to work in a dynamic environment with a focus on providing exceptional customer service to our Italian-speaking clients within the car rental sector.

As a Customer Service Consultant, you will be responsible for assisting clients with their rental car needs, handling inquiries, resolving issues, and ensuring a seamless rental experience.

### Key Responsibilities:

-   Provide excellent customer support to Italian-speaking clients via phone, email, and chat.
-   Manage bookings, resolve customer queries, and address service-related concerns promptly.
-   Maintain accurate and up-to-date records of customer interactions in the CRM system.
-   Handle customer complaints professionally and work towards swift resolution.
-   Coordinate with internal teams to enhance service delivery and customer satisfaction.
-   Stay informed about company policies, fleet availability, and promotions.

## Requirements

### Requirements:

-   Fluency in Italian (both spoken and written) is essential; knowledge of English is a plus.
-   Experience in customer service, preferably in the rent-a-car or travel industry, is advantageous.
-   Strong communication skills and a customer-oriented mindset.
-   Ability to multitask, prioritize, and work efficiently under pressure.
-   Comfortable using CRM systems and other computer applications.
-   Positive attitude, problem-solving abilities, and adaptability.
-   Willingness to work onsite in Sofia, Bulgaria.

## Benefits

1.  Competitive Monthly
2.  Fully Paid Relocation Package
3.  Monthly Performance Bonus
4.  Fully Paid Training
5.  Health Insurance
6.  Private Gym
7.  And Much More...