# Roadside Support Specialist - Commercial Trucking

**Company:** [Miller Transportation Group](null/companies/h88mcmQ2Pz628gd2sNpcU2.md)
**Location:** Mount Holly, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Miller Truck Leasing

[Apply for this job](null/view/37e48072-ee5d-467e-8847-eb038ce9bdfb)

## Description

Miller Transportation Group is a rapidly growing leader in the transportation industry and has been family-owned and operated since 1912.  With headquarters in Mount Holly, New Jersey, we proudly operate several business units as follows:

-   **Miller Truck Leasing** – the largest privately-held truck leasing company on the East Coast. Provides full-service leasing, finance leasing, truck rental, and truck maintenance programs.
-   **Miller Dealerships** - Provides car and light truck solutions across the Ford, Lincoln, and Subaru brands.
-   **Miller Dedicated Services** - Supports customers in outsourcing their transportation needs by providing vehicles, drivers, fuel, insurance, and overall industry expertise.
-   **Miller Brokerage Services** - Provides on-demand capacity solutions through our network of reliable carriers.

Miller Transportation Group is immediately hiring a **Roadside Support Specialist - Commercial Trucking** for our _**Miller Truck Leasing**_ division at our corporate headquarters in **Mount Holly, NJ**.Ideal candidates will have prior hands-on experience in diesel vehicle repair along with excellent communication skills in order to assist customers and company drivers who are experiencing mechanical issues._**Great position for retired technicians!**_

## Requirements

**You Will:**

-   Receive in-bound phone calls from Miller Truck Leasing customers and company drivers and will need to help diagnose mechanical issues and communicate out appropriately
-   Enter data into company systems to document incident and circumstances
-   Make outbound phone calls to dispatch appropriate service to customer
-   Act as a liaison between the serving location and the customer and/or driver
-   Manage multiple breakdown situations on a daily basis
-   Handle logistics for off-lease trucks that need maintenance and repairs
-   Processing invoices as needed for roadside support services
-   Other duties as needed

**You Have:**

-   Must have prior hands-on experience in diesel vehicle repair along with strong focus on customer support and a sense of urgency on fixing problems and coordinating resolutions
-   Technical School Degree or Associates Degree preferred
-   Ability to resolve customer service issues by providing excellent service and ultimately assuring the customer is satisfied with the service provided
-   Ability to multi-task on the phone and on a computer at same time
-   Ability to work: **Thursday - Saturday from 6:00 PM until 6:00 AM. Will also work every other Wednesday.**

## Benefits

**We Have:**

-   Competitive Compensation: **$65,000-$70,000** Salary Range
-   Medical insurance with HSA, FSA options
-   Paid Time Off
-   Advancement Opportunities
-   Robust training
-   401/K with company match

#Miller2