# Store Manager

**Company:** [Whizz](http://jobs.workable.com/companies/pWjcniHkUwX35sB2pGoFNU.md)
**Location:** Toronto, Canada
**Workplace:** on site

[Apply for this job](http://jobs.workable.com/view/37f13b09-6ac0-47fa-8d1d-caf206dd5f62)

## Description

**Position**: Store Manager  
**Location:** Toronto, ON, Canada  

Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a **strategic and results-driven Store Manager**. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience.

  

### Key Responsibilities:

**P&L & Strategic Growth:** Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.

**Team Leadership & Development:** Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals.

**Customer & Sales Excellence:** Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations.

**Asset & ERP Accountability:** Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts.

**Operational Mastery**: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs.

**Data & Insights:** Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency."

## Requirements

-   Minimum **3 years of managerial experience** in retail, consumer services, or fast-paced operational environments.
-   Proven leadership and team development skills.
-   Strong business acumen with the ability to analyze performance metrics and implement strategic plans.
-   Excellent communication, problem-solving, and organizational skills.
-   Understanding of e-bike mechanics or related technical experience (preferred).
-   Experience with ERP/CRM systems and reporting tools (preferred).