# After Sales & Service Coordinator

**Company:** [Somic Packaging Inc.](http://jobs.workable.com/companies/kncFhn1gJfVCjdyhJQuqeo.md)
**Location:** INVER GROVE, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Service

[Apply for this job](http://jobs.workable.com/view/3844332d-ea1d-49d6-ae43-302a8f6a0862)

## Description

SOMIC Packaging is a global leader in packaging automation, committed to delivering high-quality machines to our customers. We are expanding our U.S. operations and investing in local after sales and support of our advanced packaging equipment. Join a dynamic team where your customer focus, priority setting, creativity, and problem-solving abilities are valued.

**Customer Support & Spare Parts Coordination**

-   Serve as primary contact for customers regarding spare parts and standard aftermarket services.
-   Support customer parts orders, including parts identification, drawing review, and order processing.
-   Engage directly with customers to understand needs and direct inquiries to appropriate solution providers.

**Quoting & Order Processing**

-   Prepare spare parts quotes and process incoming customer purchase orders.
-   Create service estimates and prepare quotes for installations and aftermarket retrofits in coordination with Sales Support Engineer, including preparation of invoicing summaries.

**Cross‑Functional Collaboration**

-   Coordinate with Engineering to research parts, alternates, and solutions for obsolete or soon‑to‑be obsolete components in accordance with approved engineering change and obsolescence procedures; support creation and distribution of technical bulletins.
-   Partner with Sales Support Engineer to support post-sales order execution, quoting coordination, and required documentation for installations, change orders, retrofit orders and additional service offerings.

**Documentation & Systems Support**

-   Maintain accurate files, records, logs, and ERP/AMS data related to parts sales, quotes, and service activities
-   Review order backlog reports, open quotes, and delivery status to ensure timely follow‑up and customer communication.
-   Process customer purchase orders through customer portals as required (e.g., key customer portals).

## Requirements

-   High School Diploma or GED required

-   Associate degree or equivalent experience in Business, Operations, Supply Chain, or a related field _or_ equivalent combination of education and relevant experience

-   3+ years of experience in customer service, after-market sales support, parts coordination, service administration, or order management, preferably in an industrial, OEM, or manufacturing environment.

-   Experience supporting the full order lifecycle, including quoting, purchase‑order processing, customer follow‑up, and delivery coordination required.

-   Experience working within ERP systems (AMS preferred); proficiency with Microsoft Excel, Outlook, and Word; ability to read and interpret parts information, BOMs, and basic technical drawings; experience processing orders and quotes through internal systems and customer portals.

## Benefits

-   Flexible working hours
-   Pleasant working atmosphere
-   16 Days of annual PTO
-   10 Paid Company Holidays
-   Medical, Dental and Vision
-   Health Spending Plan _(with Employer contributions)_
-   Employer paid Life/AD&D, Short & Long Term Disability
-   Voluntary Life/AD&D – Employee, Spouse, and Children
-   401K
-   Safety Glasses Allowance (prescription and non-prescription)
-   Safety Boots Allowance
-   Employee Referral Incentives

**Why Join SOMIC Packaging?**

-   Hands-on work with advanced packaging machinery and automation technology
-   Opportunity to learn and grow in a fast-expanding US facility
-   Collaborative and innovative team environment
-   Competitive hourly wage with potential growth opportunities
-   Contribute to a company invested in quality, innovation, and customer satisfaction

**Growth opportunities. Relaxed and fun environment. German engineering and US service and ingenuity.**

This is SOMIC. Engineered to perform.

EEO employer.