# Senior Systematics Support Engineer (IM/ST)

**Company:** [TAWANTECH](http://jobs.workable.com/companies/piLvdXFhcyDhza9LCgay1S.md)
**Location:** Riyadh, Saudi Arabia
**Workplace:** on site
**Employment type:** Full-time
**Department:** IT

[Apply for this job](http://jobs.workable.com/view/384564e4-6fcb-4061-8d16-af7cda087317)

## Description

### Job Summary

We are seeking an experienced **Senior Systematics Support Engineer (IM/ST)** to provide operational support for mission-critical **Systematics Information Management (IM) and Systematics Transaction Server (ST)** applications running on IBM Mainframe (z/OS). The role is responsible for ensuring the availability, stability, and performance of batch processing and online transaction environments. As part of a **24x7 production support organization**, the engineer will lead production incident resolution, monitor end-of-day (EOD) batch processing, troubleshoot system issues, and collaborate with application development, infrastructure, and operations teams to maintain business continuity.

### Key Responsibilities

-   Provide Level 2/Level 3 production support for Systematics IM/ST applications.
-   Monitor and support End-of-Day (EOD), Beginning-of-Day (BOD), and scheduled batch processing activities.
-   Lead troubleshooting and resolution of production incidents related to Systematics applications and batch jobs.
-   Analyze batch failures, abends, job dependencies, and processing delays to ensure timely business operations.
-   Perform root cause analysis (RCA) and implement preventive measures for recurring production issues.
-   Monitor application health, system performance, and batch execution to ensure operational stability.
-   Support application releases, production deployments, and implementation activities.
-   Collaborate with development, infrastructure, database, and operations teams to resolve complex production issues.
-   Maintain operational documentation, batch schedules, runbooks, and knowledge base articles.
-   Participate in disaster recovery testing, production readiness reviews, and change implementation.
-   Mentor junior support engineers and provide technical guidance during major production incidents.
-   Ensure compliance with SLAs, operational procedures, and ITIL best practices.

## Requirements

### Required Technical Skills

### Technology Stack

-   COBOL
-   JCL
-   VSAM

### Core Technical Competencies

-   Systematics IM/ST production support
-   EOD/BOD batch monitoring and support
-   Batch scheduling and job dependency management
-   Production troubleshooting and root cause analysis
-   JCL debugging and optimization
-   VSAM file management and troubleshooting
-   Mainframe production monitoring
-   Incident, problem, and change management
-   Performance monitoring and operational support

### Hosting Environment

-   IBM z/OS
-   IBM Mainframe

### Preferred Experience

-   6–10+ years of experience in Mainframe Production Support.
-   Minimum 4+ years supporting **Systematics IM/ST** applications in enterprise banking or financial services environments.
-   Strong hands-on experience with COBOL, JCL, and VSAM.
-   Experience supporting large-scale batch processing and mission-critical production systems.
-   Familiarity with enterprise scheduling tools such as Control-M, CA-7, or equivalent.
-   Experience working in ITIL-based production support environments.
-   Knowledge of banking core systems and transaction processing is highly desirable.