# Guest Relations Officer (Part-timer) (HighHouse/NOVA)

**Company:** [OUE Restaurants Pte Ltd](http://jobs.workable.com/companies/jWTrhYZNSu1zZL4fPqTRNh.md)
**Location:** Singapore, Singapore
**Workplace:** on site
**Employment type:** Part-time
**Department:** HighHouse

[Apply for this job](http://jobs.workable.com/view/3870e544-1898-42cc-aba2-e0cb59402ecb)

## Description

-   Understand each guest’s needs and preferences to provide personalized service.
-   Coordinate reservation requests with the team.
-   Contribute to the smooth and efficient running of the guest experience journey.
-   Establishes and maintains positive customer contact at the restaurant/club.
-   Recognizing VIP and regular guests.
-   Communicates guest’s comments to the Guest Relations Managers.
-   Actively seek feedback from guests to identify areas of improvement.
-   Communicates with management, Guest Relations Team, and Service Team on customer needs, comments, or incidents.
-   Responsible for the general upkeep of the restaurant/clubs and facilities – identifying them to ensure all VIPs and guests are being always provided the best experience.
-   Identify VIP bookings to ensure that these are flagged with the operations team so that special requests and arrangements can be made by the relevant person.
-   Performs all other ad hoc duties as and when required.

## Requirements

-   Must be fluent and literate for communication with stakeholders.
-   Strong communication and interpersonal skills and the ability to build and maintain relationships.
-   Customer focused and intuitive to customer’s needs.
-   Ability to maintain a calm composure with difficult customer interactions and customer disputes.
-   Ability to work well with others and independently.
-   Must be self-motivated, adaptive, open-minded and willingness to be flexible.
-   Empathetic and professional.
-   Ability to perform all functions within the restaurant and club, when required.
-   Able to work on rotating shifts, public holidays, and weekends.