# WFM Team Lead (BGC Taguig) | Onsite

**Company:** [Tasq Staffing Solutions, Inc.](http://jobs.workable.com/companies/eXNj54yqkNAFSHT6g9JTDs.md)
**Location:** Taguig, Philippines
**Workplace:** on site
**Employment type:** Full-time
**Department:** Philippines - Corporate

[Apply for this job](http://jobs.workable.com/view/387db343-8551-4197-b2a2-13d4ab695e22)

## Description

**Key Qualifications:** 

-   Amenable to work in shifting schedules. 
-   Amenable to work ONSITE in BGC Taguig 
-   Able to start ASAP 

**Education and Other Requirements:** 

-   Minimum experience of 4 years with customer service and workforce in the BPO/BPM industry 
-   Bachelors degree in any course 
-   A minimum of 2 years in a leadership role. Must already have experience in a team leader role. 
-   Willingness to work in rotational shifts 

**General Knowledge & Skills:** 

-   Demonstrates understanding of end to end real-time monitoring, forecasting, scheduling, and capacity planning 
-   Technical functional knowledge – adept in adapting to changes in tools and processes – including ASPECT tool, IEX, Genesys, SAP and oracle. 
-   Experience in managing teams 
-   Able to coach, mentor, motivate and interact with people 

**Job Responsibiliti**es: 

-   Ensure that workforce is staffed optimally by creating forecast and staffing models 
-   Monitor request queues on a real time basis and ensure adherence to the planned and prepared schedules based on volume forecast 
-   Monitor SLAs and initiate contingency plans 
-   Makes data-supported recommendations 
-   Builds effective working relationships with internal and external clients/customers

## Benefits

-   HMO for Employee and 2 Dependents (On Day 1) 
-   Quarterly performance bonus 
-   Outstanding career development opportunities 
-   24 Leaves Annually