# Dynatrace Platform Engineer

**Company:** [RHONDOS Inc](https://jobs.workable.com/companies/g8FJj8hu5htx1s44EsbGZE.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Professional Services

[Apply for this job](https://jobs.workable.com/view/389cfdea-6350-4e62-b594-4aa95e9f2037)

## Description

Rhondos Inc. is looking for a Dynatrace Platform Engineer, Latin America to join our Professional Services Team. In this client- and stakeholder-facing role, you will configure and optimize the Dynatrace Unified Observability Platform across cloud, hybrid, and on-premises environments including leading PowerConnect App implementation, configuration, and customization for SAP observability to help engineering and operations teams reduce mean time to resolution (MTTR), improve application performance, and build a mature observability practice. You'll work independently on well-defined engagements while collaborating with senior architects on more complex initiatives.

**Key Responsibilities**

-   Lead PowerConnect App implementation, configuration, and customization within Dynatrace to extend observability into SAP environments.
-   Customize and maintain PowerConnect's dashboard library, log processing, and metric extraction rules to reflect each customer's SAP landscape and business processes.
-   Onboard applications, infrastructure, and cloud workloads (AWS, Azure, or GCP; Kubernetes and Docker) for full-stack monitoring.
-   Design, build, and maintain custom dashboards, alerting profiles, workflows, and analytics using Dynatrace Query Language (DQL) and Grail.
-   Monitor application performance and availability; lead troubleshooting and root-cause analysis, leveraging Davis AI causal insights.
-   Configure Synthetic Monitoring, Real User Monitoring (RUM), APM, and Log Monitoring to close observability gaps.
-   Conduct health assessments and architecture reviews, and deliver clear, actionable best-practice recommendations.
-   Integrate Dynatrace with ITSM and collaboration tools such as ServiceNow, Jira and Slack.
-   Support OpenTelemetry and distributed-tracing initiatives across microservices architectures.
-   Partner with Product Development and Product Support teams and drive continuous improvement in system functionality and reliability.
-   Lead customer and internal enablement workshops, training sessions, and operations review meetings.
-   Maintain clear technical documentation, implementation guides, and runbooks.
-   Mentor junior consultants and contribute to internal observability standards and best practices.

## Requirements

### Required Qualifications

-   Bilingual (English/Spanish)
-   Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
-   1-3 years of experience in Application Performance Management (APM), observability, or related IT infrastructure roles.
-   1+ years of hands-on experience implementing and administering Dynatrace (or comparable APM/observability tooling).
-   Practical experience with at least one major cloud platform (AWS, Azure, or GCP) and containerization technologies (Docker, Kubernetes).
-   Working knowledge of one or more programming/scripting languages (Java, .NET, Python, or JavaScript).
-   Solid understanding of distributed systems, microservices, and modern web application architectures.
-   Strong analytical and problem-solving skills, with the ability to diagnose complex performance issues under pressure.
-   Excellent written and verbal communication skills, including the ability to translate technical findings into business impact for non-technical stakeholders.

### Preferred Qualifications

-   Dynatrace Certified Associate or Dynatrace Certified Professional certification.
-   Prior consulting, client-facing, or project management experience.
-   Familiarity with OpenTelemetry, Grail/DQL, and Davis AI-driven anomaly detection.
-   Experience with SAP environments (S4HANA, ECC, BW, PI/PO, HANA) and PowerConnect or similar SAP-to-observability integration tools.
-   Experience with CI/CD tooling (Jenkins, GitHub Actions, GitLab CI/CD) and infrastructure-as-code (Terraform, Ansible).
-   Exposure to relational database technologies (Oracle, SQL Server, DB2).
-   ITIL Foundation certification.

## Benefits

-   **Employment for this role is structured through an Employer of Record (EOR) in your country of residence.**
-   Full statutory benefits and entitlements for the country of residence — including paid annual leave, public holidays, sick leave, and pension or social insurance contributions as applicable.
-   Competitive base salary of 30,000-40,000 USD/year plus performance-based incentives.
-   Paid PowerConnect and SAP certification training and professional development budget.
-   We also offer:
    -   A fully remote-first working environment with genuine flexibility
    -   Company-provided equipment
    -   Direct exposure to a global enterprise customer base.
    -   A small, high-caliber team where your work has immediate impact
    -   The opportunity to grow with a profitable, product-led company in an expanding market