# Icelandic and English Customer Service Agent for Digital Enterprise

**Company:** [Patrique Mercier Recruitment By Nellie](http://jobs.workable.com/companies/18zWHQZSzSMzyM23y2Mxqm.md)
**Location:** Sofia, Bulgaria
**Workplace:** on site
**Employment type:** Full-time
**Department:** Icelandic

[Apply for this job](http://jobs.workable.com/view/38c55eff-35e3-4056-b551-40ccc9a94dc5)

## Description

Patrique Mercier Recruitment FR is proud to present a unique opportunity for an Icelandic and English Customer Service Agent for a Digital Enterprise. This role is ideal for individuals who are enthusiastic about technology and customer service, eager to assist clients with their inquiries in both Icelandic and English.

  

### Responsibilities

-   Provide exceptional customer support to Icelandic-speaking clients via phone, email, and chat.
-   Assist customers with inquiries regarding digital products and services, troubleshooting, and account management.
-   Effectively resolve customer issues and inquiries in a timely and professional manner.
-   Stay informed about current digital solutions offered by the enterprise to provide accurate assistance.
-   Document all customer interactions in the CRM system to maintain comprehensive records.
-   Collaborate with various teams to ensure customer satisfaction and service excellence.
-   Participate in training programs to enhance product knowledge and service skills.

## Requirements

-   Fluency in Icelandic and English, both written and spoken.
-   Experience in customer service, preferably in the technology sector.
-   Excellent communication and interpersonal skills.
-   Strong problem-solving abilities with a customer-centric approach.
-   Proficient in using customer service software and Microsoft Office applications.
-   Detail-oriented with good organizational skills.
-   A genuine interest in digital solutions and a commitment to providing high-quality assistance to customers.

## Benefits

-   Comprehensive training fully covered
-   Secure employment along with opportunities for career growth
-   Competitive salary
-   Extra health insurance options
-   Access to over 50 benefits and services tailored to your needs
-   A welcoming international workplace culture
-   Ongoing support and learning opportunities
-   Bonuses for referring new employees
-   **Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live**