# M&E Sales Office Manager

**Company:** [Millennium Hotel and Resorts UK](http://jobs.workable.com/companies/igDzYejG2vaikzQjyURJRv.md)
**Location:** London, United Kingdom
**Workplace:** on site
**Employment type:** Full-time
**Department:** Hotels

[Apply for this job](http://jobs.workable.com/view/391d1790-6f36-4828-a1b2-978c628e114b)

## Description

We're looking for an experienced, commercially driven M&E Sales Office Manager to lead our Meetings & Events Sales team at one of London's largest hotels.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys developing people, and has a passion for driving revenue through exceptional customer relationships and operational excellence.

Working closely with the Director of Sales, you'll be responsible for leading the reactive M&E Sales team, growing existing business, securing new accounts, and ensuring every meeting and event is delivered seamlessly from enquiry through to execution.

At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.

### What you'll be doing

As our M&E Sales Office Manager, you'll play a key role in delivering the hotel's Meetings & Events revenue strategy by:

-   Leading, motivating and developing the M&E Sales Office team to achieve exceptional results.
-   Driving revenue growth across meetings, conferences, events and group business.
-   Managing and developing key client accounts while identifying and securing new business opportunities.
-   Working closely with Operations, Reservations, Revenue and F&B teams to ensure outstanding event delivery.
-   Monitoring business levels, forecasting revenue and contributing to budgeting and profit targets.
-   Developing sales plans, promotions and account strategies to maximise market share.
-   Analysing market trends, competitor activity and customer performance to identify commercial opportunities.
-   Ensuring Opera Sales & Catering is maintained accurately and departmental standards are consistently met.
-   Conducting hotel show rounds, networking events and client meetings to build long-term relationships.
-   Supporting clients throughout the planning process and ensuring exceptional customer satisfaction before, during and after every event.

## Requirements

We're looking for a motivated sales professional who is passionate about delivering exceptional customer service while driving commercial success.

To be successful in this role, you'll have:

-   Previous experience in a Meetings & Events, Conference & Events or Hotel Sales role, ideally within a four-star or five-star hotel.
-   Experience leading or supervising a sales team.
-   A proven track record of achieving sales targets and growing revenue.
-   Strong account management and business development experience.
-   Excellent communication, negotiation and presentation skills.
-   The ability to build lasting relationships with clients and internal stakeholders.
-   Strong commercial awareness with the ability to interpret sales data and market trends.
-   Experience using Opera Sales & Catering or a similar hotel sales system (preferred).
-   Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
-   A proactive, positive and solutions-focused approach.
-   Confidence working independently while collaborating effectively across departments.
-   Flexibility to attend client meetings, networking events and occasional evening functions when required.

### Desirable

-   Experience within a high-volume meetings and events venue.
-   Existing knowledge of the London corporate, agency or MICE market.
-   Experience preparing sales forecasts, budgets and business plans.
-   Understanding of revenue management principles within the hotel industry.

## Benefits

We offer a competitive benefits package including:

-   Social events, wellbeing initiatives and team activities
-   Ongoing training and career development
-   Private Medical Insurance
-   Bonus Scheme (SIP)
-   Pension Salary Sacrifice Scheme
-   Annual salary reviews
-   Interest-Free Season Ticket Loan
-   Complimentary meals whilst on duty
-   Length of Service holiday rewards
-   One paid Volunteer Day each year
-   My Millennium employee discounts
-   Worldwide hotel accommodation discounts
-   50% discount in Food & Beverage outlets
-   Life Assurance
-   Recommend a Friend Scheme

### About the Hotel

The Copthorne Tara Hotel London Kensington is an elegant contemporary four-star hotel located just two minutes from High Street Kensington Underground Station.

With over 800 guest rooms, extensive conference and banqueting facilities, and a variety of food and beverage outlets including the award-winning Bugis Street restaurant, we are one of London's leading hotels for meetings, conferences and events.

### About Millennium Hotels & Resorts

Millennium Hotels & Resorts owns and operates a global portfolio of over 120 hotels across Asia, Europe, the Middle East, New Zealand and the United States.

Our brands include The Biltmore, Millennium Hotels, Copthorne Hotels, M Social and Leng's Collection, offering excellent opportunities for career development and international progression.  
  
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