# Legal Intake Manager

**Company:** [Block LLP](http://jobs.workable.com/companies/3qd1TUK4MFsVhPShai2TRz.md)
**Location:** Burbank, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Legal

[Apply for this job](http://jobs.workable.com/view/3936e791-a556-4825-ad53-5718b07d5e49)

## Description

At Block LLP, we combine sharp legal expertise in personal injury and liability matters with a vibrant, team-oriented culture. We believe that efficiency, collaboration, and accountability drive exceptional results. Our team is committed to delivering excellence for our clients while fostering a dependable and supportive workplace where everyone is empowered to succeed.

Block LLP is seeking an experienced Legal Intake Manager to lead and oversee our intake department, including both in-person and remote intake team members. This in-person role requires a strong background in sales, legal intake, and team management, with a focus on driving conversions, coaching performance, and maintaining a high standard of client service.

The Legal Intake Manager is responsible for ensuring potential clients receive a professional, empathetic, and sales-driven experience from first contact through sign-up.

## Requirements

### **Intake Sales Leadership**

-   Lead, manage, and coach a team of legal intake specialists (in-office and remote)
-   Set and enforce sales standards, scripts, and intake workflows
-   Drive conversion of inbound leads into signed clients
-   Monitor call handling, follow-up, and closing techniques
-   Review calls and provide regular coaching and performance feedback

### **Legal Intake Oversight**

-   Ensure accurate screening, qualification, and documentation of potential cases
-   Maintain compliance with firm intake standards and legal requirements
-   Oversee proper case handoff to pre-litigation teams after sign-up
-   Serve as escalation point for complex or high-value intake matters

### **Performance Metrics & Reporting**

-   Track and analyze intake KPIs (conversion rate, call volume, response time, signed cases, lead quality)
-   Prepare performance reports for firm leadership
-   Identify trends, gaps, and opportunities for improvement
-   Implement data-driven strategies to increase efficiency and results

### **Operations & Process Improvement**

-   Develop, refine, and enforce intake SOPs
-   Partner with Marketing to evaluate lead quality and optimize campaigns
-   Collaborate with Operations, Pre-Litigation, and Litigation teams
-   Assist with hiring, onboarding, and training of intake staff

### **Qualifications & Requirements**

-   **5+ years of sales experience**, including consultative or inbound sales
-   **2+ years of legal intake experience** (personal injury strongly preferred)
-   **2+ years of experience managing and coaching a team**
-   Proven track record of meeting or exceeding sales goals through team leadership
-   Strong understanding of intake funnels, sales metrics, and performance management
-   Excellent communication, leadership, and coaching skills
-   Comfortable managing remote teams and distributed workflows
-   Experience with CRM systems, call tracking, and legal intake software preferred

## Benefits

### **Compensation & Benefits**

-   **$80,000-$120,000 DOE**
-   **Robust PTO program** (time off accrual and firm holidays)
-   **401(k) retirement program**
-   Medical, dental, and vision insurance
-   Bonus opportunities tied to intake performance and firm growth

### **Culture & Perks**

-   Leadership role with direct impact on firm revenue
-   Collaborative, high-performance environment
-   Firm events, team outings, and celebrations
-   Fully stocked kitchen with snacks, drinks, and coffee
-   Opportunity to scale and optimize a critical department