# User Support Specialist

**Company:** [InventYOU AB](http://jobs.workable.com/companies/6Rie6tUq5y8qvkYFycGX5v.md)
**Location:** Warsaw, Poland
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/39523f92-7f52-4174-9f44-837de77e9115)

## Description

We are looking for an external consultant, User Support Specialist (24/7), to join our team and provide technical support services across end-user environments. The role focuses on incident resolution, service request fulfilment, and user support activities within structured IT service management environments, ensuring high-quality support across hardware, software, and digital workplace services.

### Key Responsibilities

-   Provide high-quality technical support to internal and external users
-   Handle service requests and incidents via portal, phone, email, or in person
-   Troubleshoot and analyse technical issues and propose solutions or workarounds
-   Escalate complex issues to specialised support teams when required
-   Support user guidance and provide technical advice
-   Contribute to knowledge base development and documentation
-   Support continuous improvement of support services
-   Prepare and manage digital workplace environments (installation, configuration, replacement of equipment)
-   Participate in workplace improvement initiatives and rollout activities
-   Ensure high levels of customer satisfaction and service delivery

## Requirements

-   Minimum **4 years of IT experience**
-   Minimum **3 years of experience in similar support roles**
-   Strong knowledge of **end-user IT infrastructure** (workstations, printers, peripherals)
-   Strong knowledge of **Windows operating systems**
-   Knowledge of **identity management and access support**
-   Knowledge of **networking fundamentals**
-   Experience with **Microsoft 365 services**
-   Understanding of **ITIL processes** (incident and request management)
-   Experience with **ITSM tools** (e.g. ServiceNow or similar)
-   Strong troubleshooting and problem-solving skills
-   Strong communication skills (written and verbal)
-   Ability to work under pressure in a fast-paced environment
-   High level of responsibility and attention to detail
-   Fluency in English (minimum C1 level)
-   Minimum education level equivalent to **Level 4 qualification**
-   Previous experience working in **24/7 environments**
-   **Valid Security Clearance is mandatory**

### You will be a great candidate for us if you

-   Have a strong customer-oriented mindset
-   Are proactive and solution-driven
-   Can handle multiple requests and incidents efficiently
-   Work well both independently and within a team
-   Maintain a structured and detail-oriented approach
-   Adapt easily to fast-changing environments

## Benefits

### Why join inventYOU

-   Work in structured IT support environments
-   Gain experience in enterprise-level IT service management
-   Collaborate with experienced support and infrastructure teams
-   Be part of high-demand, service-driven environments
-   Develop your technical and support expertise