# Customer Relationship Manager

**Company:** [Moyasar Financial Company](null/companies/18s7WW9WXs9xUcQioaDQQX.md)
**Location:** Riyadh, Saudi Arabia
**Workplace:** on site
**Employment type:** Full-time
**Department:** Business Operations

[Apply for this job](null/view/398041e7-3c2f-4d34-853c-26d1b9ab85d1)

## Description

### About the role:

We are looking for a commercially minded Customer Relationship Manager to manage and grow a portfolio of merchants and business customers.

The ideal candidate will have 1–4 years of experience in account management, customer relationship management, or merchant management, preferably within fintech, payments, banking, e-commerce, or financial services.

This role focuses on merchant retention, account growth, transaction volume growth, upselling, cross-selling, and building strong relationships with key merchant stakeholders.

**Key Responsibilities**

-   Build and maintain strong relationships with merchant decision-makers and stakeholders.
-   Monitor transaction volumes, payment activity, approval rates, and merchant performance.
-   Identify opportunities to increase transaction volumes and merchant usage through Moyasar.
-   Identify and execute upselling and cross-selling opportunities.
-   Develop account growth plans to increase merchant revenue and payment activity.
-   Monitor account health and proactively address declining volumes, inactivity, service issues, and churn risks.
-   Conduct regular merchant visits, business reviews, and performance meetings.
-   Manage merchant issues and escalations while maintaining ownership until resolution.
-   Support merchant onboarding, activation, retention, and ongoing growth.
-   Maintain accurate merchant activities, opportunities, visits, and follow-ups in the CRM.
-   Prepare portfolio reports covering performance, growth opportunities, risks, and action plans.

## Requirements

-   Bachelor’s degree in Business Administration, Marketing, Finance, Information Technology, Management Information Systems, or a related field.
-   1–4 years of professional experience in:

-   Account Management
-   Customer Relationship Management
-   Merchant Management
-   Customer Success

-   Demonstrated experience in account growth, customer retention, upselling, or cross-selling.
-   Experience in fintech, payments, e-commerce, or financial services is strongly preferred.
-   Understanding of payment solutions, transaction volumes, merchant performance, or payment processing is preferred.
-   Strong relationship management, communication, negotiation, and presentation skills.
-   Strong analytical and problem-solving skills with the ability to use account performance data to identify growth opportunities.
-   Fluent in Arabic and English.