# Italian Speaking Customer Support for Streaming TV Department in Greece

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Italian

[Apply for this job](http://jobs.workable.com/view/3996baa7-f071-4c88-9f62-c141a7aa62fe)

## Description

Mercier Consultancy is excited to offer an opportunity for an Italian Speaking Customer Support Representative to join our Streaming TV Department based in Greece! In this entry-level role, you will provide exceptional assistance to our Italian-speaking customers, helping them enjoy a seamless streaming experience. Your support will be critical in resolving issues, guiding users, and enhancing customer satisfaction.

If you have a passion for streaming services and customer care, this role is a perfect fit for you. Join our dynamic team and contribute to delivering quality entertainment to a diverse audience.

### Responsibilities

-   Handle customer inquiries in Italian via phone, email, and live chat
-   Assist customers with streaming service setup, billing questions, and technical support
-   Document interactions accurately in the CRM system
-   Collaborate with technical teams to resolve customer issues efficiently
-   Stay updated on product features, promotions, and service updates
-   Collect and report customer feedback to enhance service quality
-   Participate in training sessions to continuously improve service delivery

## Requirements

-   Fluency in Italian and English, both written and verbal
-   Previous experience in customer support, preferably within the streaming or entertainment industry
-   Strong communication and interpersonal skills
-   Excellent problem-solving abilities and attention to detail
-   Ability to multitask and manage inquiries in a fast-paced environment
-   Proactive and customer-focused approach
-   Familiarity with CRM tools and streaming technology is advantageous

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...