# Farm Operations & Hospitality Lead

**Company:** [Hidden Valley Orchards](http://jobs.workable.com/companies/7eetDQmFodB2xiKhwt6Mvq.md)
**Location:** Lebanon, United States
**Workplace:** on site
**Employment type:** Part-time
**Department:** Hidden Valley Hospitality

[Apply for this job](http://jobs.workable.com/view/39e3828c-0512-44e4-b6b2-0dda1eacd567)

## Description

**Do you want a fun place to work and earn $16.00–$20.00 per hour?** We're seeking seasonal **Farm Operations & Hospitality Leads** who enjoy working outdoors and thrive in a fast-paced, guest-focused environment.

In this role, you'll oversee a key area of the farm, lead seasonal team members, and help ensure guests have a safe, clean, and enjoyable experience.

### Responsibilities

Leadership & Daily Operations

-   Serve as the day-to-day operational leader for play yards, attractions, and guest activity areas.
-   Provide direction, coaching, and support to team members throughout each shift.
-   Conduct opening, mid-day, and closing walkthroughs to ensure all areas meet cleanliness, safety, and presentation standards.
-   Ensure employees are following SOPs, safety guidelines, and company policies consistently.
-   Assist with training new team members, providing hands-on coaching and feedback.
-   Lead by example through professionalism, accountability, and a guest-first mindset.

Guest Experience

-   Resolve guest concerns or complaints promptly, professionally, and with a hospitality-first approach.
-   Create memorable guest interactions by anticipating needs and exceeding expectations.
-   Ensure all attractions are operating safely, efficiently, and with exceptional guest service.
-   Monitor guest flow throughout the property and make adjustments to reduce congestion and wait times.
-   Encourage team members to actively engage with guests rather than simply supervising attractions.

Safety & Compliance

-   Perform routine safety inspections of play areas, attractions, equipment, and public spaces.
-   Document and communicate maintenance, safety, or operational concerns to management.
-   Respond appropriately to guest or employee incidents and complete necessary documentation.
-   Verify attractions remain compliant with operational and safety standards throughout the day.

Property & Facility Management

-   Oversee cleanliness and appearance of guest areas, walkways, restrooms, seating areas, and activity spaces.
-   Coordinate minor maintenance needs and communicate larger repair requests.
-   Ensure supplies, equipment, and activity materials are stocked and organized.
-   Assist with seasonal setup, teardown, and transitions of attractions and activity areas.

## Requirements

**Experience**

-   Proven experience in leadership.
-   Strong organizational and communication skills.
-   Ability to work in a fast-paced environment while maintaining attention to detail.
-   Excellent time management skills and the ability to work collaboratively in a team setting.
-   Commitment to quality, cleanliness, and great customer service.
-   Ability to work weekends, holidays, and peak seasonal hours.
-   Excellent communication skills to interact with guests and provide a true farm-to-plate experience.

**Abilities**

-   Lifting, pushing, pulling and carrying
-   Bending/kneeling: Regular bending to lift items and supplies. Periodic kneeling.
-   Mobility: Full range of mobility and the ability to travel 30-50 feet on a regular basis throughout the day.
-   Continuous standing: During preparation, during service hours or during expediting, usually all day.
-   Hearing: Must have moderate hearing to hear equipment timers and communicate with other staff.
-   Vision: Must have excellent vision to see that product is prepared appropriately.
-   Comprehension skills: Must have moderate comprehension and literacy to read use records and all special requests.

**Competencies**

-   **Dealing with Ambiguity:** Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
-   **Compassion:** Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
-   **Composure:** Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
-   **Interpersonal Skills:** Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

## Benefits

-   Competitive hourly wage based on experience
-   Flexible hours, including weekends and holidays _during non-peak_ seasons.
-   Leadership opportunity in a growing destination farm.
-   Fun, energetic team environment.
-   The chance to create memorable experiences for thousands of guests each season.