# Senior Luxury Travel Advisor - Accepting Rolling Applications

**Company:** [Marchay](http://jobs.workable.com/companies/pS56odp68bENuLithJGvDW.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/39e4b59d-8d22-4e3c-9774-9cf72e99d348)

## Description

Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members’ high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide. 

**Role Description**

As a Senior Travel Advisor, you will lead a team of Travel Advisors while managing high-touch client relationships and overseeing the execution of complex luxury travel arrangements. This role requires exceptional client relations paired with meticulous execution of detailed travel planning — deep industry expertise, strategic problem-solving, and strong leadership skills — acting as a mentor, problem-solver, and trusted resource for both clients and team members. Please note that this is not an entry-level role and significant previous travel advisor experience is required.

## Requirements

**RESPONSIBILITIES:**

-   **Team Thinking**: Spearhead your team’s research on destinations, activities, dining experiences, etc. 
-   **Execution & Planning**: Handle execution of all trip booking details from hotels to transfers to reservations and more and build detailed and comprehensive travel itineraries 
-   **Maintaining Relationships**: Work directly with hotels, villa suppliers, DMCs and local fixers globally 
-   **Passion for Travel:** Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs 
-   **Proactivity & Creativity**: Seek out solutions off the books when needed  
-   **Team Leadership & Mentorship**: Guide and mentor Travel Advisors, ensuring excellence in execution and service 
-   **Member Relationship Managem**ent: Maintain and deepen relationships with an exceptional group of high-end travelers as your clients, acting as their trusted travel expert 
-   **Crisis Management & Problem Solving**: Step in for high-stakes situations, handling escalations and resolving emergencies with confidence 
-   **Strategic Oversight**: Seamlessly integrate into any trip planning scenario, providing expertise across teams when needed 
-   **Process & Service Enhancement**: Contribute to Marchay’s ongoing evolution by optimizing service offerings and internal processes 

**REQUIREMENTS:**

-   **Location**: While this role is remote, you are based in North America and are willing to work Eastern Time Zone hours 
-   **Education:** Bachelor's degree is required
-   **Industry Leader**: Minimum 4+ years in luxury travel planning, with experience managing clients and teams 
-   **Highly Strategic**: Capable of handling 50-60 trips at once, prioritizing efficiently while maintaining quality 
-   **Tech Savvy**: Experience with industry tools, such as Sabre GDS, Axus for itinerary-building, and Salesforce as a CRM 
-   **Product Knowledge**: You have excellent taste and deep industry knowledge. You understand the nuances (e.g., the difference between the Connaught and the Berkeley in London)
-   **Mentor & Coach**: Adept at guiding Travel Advisors, fostering their growth and independence 
-   **Problem-Solver**: Comfortable navigating complex, high-pressure scenarios and handling escalations with ease 
-   **Resourceful & Proactive**: Able to quickly adapt to changes, step into new trip planning scenarios, and provide seamless support

## Benefits

-   **Competitive Compensation:** Annual salary with a performance-based, discretionary bonus
-   **Comprehensive Benefits:** Fully covered medical, dental, and vision insurance
-   **401(k) Plan:** Access to our retirement savings program
-   **Generous Time Off:** Ample PTO plus company holidays to recharge and reset
-   **Career Growth:** Opportunity to develop toward a senior finance leadership role, with increasing ownership of P&L, budgeting, and strategic decision-making over time
-   **Flexibility:** Remote work environment with the ability to manage your schedule effectively
-   **Innovative Market Leader:** Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground 

**Kindly note that while we are not actively hiring, we are always accepting applications on a rolling basis. If we think you're a strong fit for our team, we will be sure to reach out!**