# Customer Success Team lead

**Company:** [Humanz](http://jobs.workable.com/companies/5X6uZNRbbbWFuMUgWfotbf.md)
**Location:** Ramat Gan, Israel
**Workplace:** on site
**Department:** Israel Offices

[Apply for this job](http://jobs.workable.com/view/3a6647ba-76d2-493f-9df6-1aef7f521985)

## Description

### About Us

Humanz is a global leader in the creator economy space, transforming how brands and influencers collaborate. Our fast-growing team in Ramat Gan manages top-tier clients in the Israeli market, driving impactful marketing campaigns powered by cutting-edge technology.

### About The Role

As a Customer Success Manager Lead, you'll be at the heart of our Israeli operation, managing a team of talented CSMs. Your role will focus on optimizing retention, adoption, and growth within our client base while mentoring your team to achieve excellence.

### Key Responsibilities

-   Lead and Mentor Your Team:  
    Manage and develop a team of Customer Success Managers, empowering them to exceed targets while fostering a positive and collaborative work environment.
-   Drive Customer Success:  
    Oversee client relationships, ensuring smooth onboarding, training, and ongoing support. Step in hands-on to manage key accounts when necessary.  
-   Achieve Team KPIs:  
    Consistently meet retention, revenue, and adoption goals by setting clear expectations and supporting team performance through coaching and actionable insights.
-   Cross-Functional Collaboration:  
    Work closely with Sales, Product, and Finance teams to align customer needs with business goals, enhance product offerings, and drive long-term success.
-   Customer Advocacy:  
    Be the voice of the customer, providing insights and feedback to internal teams to continuously improve the customer experience.

## Requirements

-   Experience:  
    3-5 years in Customer Success, Account Management, or Sales roles in the Israeli market. Experience managing a team is a strong advantage.
-   Leadership Skills:  
    Proven ability to mentor and lead a team, fostering growth both personally and professionally.
-   Marketing Expertise:  
    Previous experience in the influencer marketing industry is a significant advantage.
-   Data-Driven Mindset:  
    Strong analytical skills, with proficiency in Excel and data visualization to drive insights and decision-making.
-   Dynamic and Adaptable:  
    Thrive in a fast-paced, startup environment, prioritizing tasks effectively while maintaining high-quality results.
-   Collaboration:  
    Excellent interpersonal and communication skills, with the ability to work across teams and build strong relationships with internal and external stakeholders.