# Customer Service for French IT Support - Greece, Fully Paid Relocation

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Erik

[Apply for this job](http://jobs.workable.com/view/3b2f023d-d114-4f72-a5cb-7205bda1c2bd)

## Description

Mercier Consultancy is thrilled to offer a Customer Service role specializing in French IT Support, located in Greece with a fully paid relocation package! This is a fantastic opportunity for French-speaking professionals looking to advance their careers in IT support while enjoying the vibrant lifestyle that Greece has to offer.

As a Customer Service Representative, you will provide expert IT support and assistance to French-speaking clients, ensuring swift resolution of technical issues and delivering excellent customer experiences.

### Responsibilities

-   Offer dedicated IT support and customer service in French via phone, email, and chat.
-   Guide customers through troubleshooting steps to resolve technical issues effectively.
-   Document customer interactions and solutions accurately within support systems.
-   Collaborate with technical teams to escalate and manage complex issues.
-   Stay informed about the latest IT products, services, and procedures.
-   Deliver timely, professional, and empathetic customer support.
-   Participate in ongoing training to improve technical knowledge and customer service skills.

## Requirements

-   A native level of fluency in French and a minimum level of B2 in English, both spoken and written. Please specify your nationality and native language in your C.V. and/or cover letter.
-   Previous experience in customer service or IT support roles is preferred.
-   Strong communication, problem-solving, and interpersonal skills.
-   Willingness to relocate to Greece; relocation expenses will be fully covered.
-   Ability to work efficiently in a dynamic and fast-paced environment.
-   Basic technical aptitude and familiarity with IT support concepts.
-   Experience with customer support software and ticketing systems is beneficial.

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...