# In Room Dining Order Taker - Full Time (Available to Work: Swing & Grave)

**Company:** [Ocean Casino Resort](https://jobs.workable.com/companies/xoRv1ViTp8hPagKVNr2cEB.md)
**Location:** Atlantic City, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** In Room Dining

[Apply for this job](https://jobs.workable.com/view/3b591c26-9e54-480c-a8aa-00fa6eb4b9c9)

## Description

**About the Role**

The In Room Dining Ordertaker is responsible for answering phone calls and taking in room dining and amenity orders over the phone.

**Position Responsibilities**

-   Dispatching in room dining orders and amenity orders to servers

-   Up sell and promote items
-   Answer guest questions regarding Food & Beverage Menu

-   Responsible for inputting order into point of sales system in a timely manner
-   Responsible for closing all open checks to the appropriate account
-   Excellent phone and customer service skills. Good memory, detail oriented with keen awareness of surroundings
-   Good organizational and computer skills
-   Performs all other related and compatible duties as assigned.

-   Excellent phone and customer service skills

**Essential Functions**

-   Communicate (hear, speak, read, and legibly write in English) with and promote positive co-worker and guest interactions, maintain professionalism at all times while working with other employees, Departments and guests

-   Ability to use writing implements and small workstation areas
-   Shift assignments may be irregular, and will cover days, nights, weekends and holidays
-   Ability to handle all types of guest related situations
-   Ability to sit, walk, stand, bend, lift, reach, pull, push, kneel, squat and grasp
-   Ability to bend to speak through window opening waist high and into microphone chest high

-   Must be able to walk and stand for entire shift
-   Ability to work in a high-pressure environment

## Requirements

-   Minimum of 6 months’ experience as an Order Taker in high volume and/or Room Service environments
-   Ability to effectively communicate with guests, co-workers and management
-   High School Diploma or equivalent
-   Ability to effectively communicate in English

## Benefits

-   Free meal on shift
-   Training & Development
-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k,)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off
-   Free Parking
-   Pay Rate: $16.00/hour