# German Speaking Customer Support For Booking.com - Paid Relocation To Athens

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Fien Greece

[Apply for this job](http://jobs.workable.com/view/3b65eeb6-3de3-4c98-8d65-35383be6f7c8)

## Description

Mercier Consultancy is excited to offer a German Speaking Customer Support position specifically for Booking.com, including a paid relocation package to Athens, Greece. This is a fantastic opportunity for candidates fluent in German who are passionate about delivering exceptional customer service in the travel and hospitality industry.

### Key Responsibilities

-   Provide excellent customer support to German-speaking Booking.com clients through phone, email, and chat.
-   Assist with booking inquiries, amendments, cancellations, and resolve any customer issues promptly and professionally.
-   Ensure all interactions are handled with care and accuracy to maintain high customer satisfaction.
-   Document all customer interactions thoroughly in the CRM system.
-   Collaborate with Booking.com teams and internal departments to resolve complex issues.
-   Stay updated on Booking.com policies, products, and industry trends to provide informed support.

## Requirements

-   Fluency in German (both written and spoken) is essential; knowledge of English is a plus.
-   No experience needed, but willingness to learn! 
-   Strong communication and problem-solving skills with a customer-centric approach.
-   Ability to work in a fast-paced environment and manage multiple tasks effectively.
-   Familiarity with CRM systems and customer service software is beneficial.
-   Willingness to relocate to Athens, Greece, with paid relocation support provided.
-   Positive attitude and commitment to delivering outstanding service.

## Benefits

-   Competitive Monthly Salary
-   Fully Paid Relocation Package
-   Fully paid training
-   Airport Pick-Up 
-   2 Extra Salaries Per Year
-   Health Insurance
-   Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece
-   And many other benefits!