# Retail Supervisor - Changi Airport

**Company:** [LOTTE Travel Retail Singapore](http://jobs.workable.com/companies/rqMjtdJbbEwLCbzsp7gtcP.md)
**Location:** Singapore, Singapore
**Workplace:** on site
**Employment type:** Full-time
**Department:** Operations

[Apply for this job](http://jobs.workable.com/view/3b6b20f5-6a3f-42a0-a8df-7f9a2d11582e)

## Description

-   Retail supervisors develop operations plans for their teams and make sure those plans are executed.
-   Lead, manage and motivate a team of Retail Associates
-   Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System.
-   Coach and train Retail Associates on GLOB+ system usage
-   Conduct daily briefings to team members before the start of shift duty
-   To provide their team with constructive criticism and be able to help them develop by coaching and teaching different selling related skills
-   Lead by example and excel in customer service, merchandise knowledge, selling skills as well as cashiering
-   Manage and improve the SOP and procedures related to inventory management at the assigned stores level
-   Able to multitask, while also keeping the customer happy and satisfied
-   Excellent customer service and communications skills to meet the organisation business objectives and exceed customer’s expectations
-   Good leadership skills to effectively oversee and manage the team
-   Supervisors may work a variety of hours that may include nights, weekends, and holidays
-   Retail supervisors may also be required to attend meetings and conferences
-   Any other ad-hoc assignment or project assigned by your superior

## Requirements

-   Professional and pleasant personality

-   Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
-   Able to stand for extended periods of time
-   Able to work rotating shifts duties in Changi Airport environment
-   Able to work on weekends and public holidays