# Dutch Speaking Customer Service for E-Marketplace | Work & Live in Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Erik Greece

[Apply for this job](http://jobs.workable.com/view/3bda2969-0fed-46b0-80a9-4b0bce77ab54)

## Description

Mercier Consultancy is excited to offer a fantastic opportunity for Dutch Speaking Customer Service Representatives to join a leading E-Marketplace company, with the unique prospect of living and working in Greece.

This role is ideal for customer-focused individuals who are enthusiastic about e-commerce and eager to provide outstanding support in Dutch for marketplace users. Successful candidates will have the chance to immerse themselves in a dynamic and fast-growing industry while enjoying the vibrant culture and beautiful surroundings of Greece. This position offers not only professional growth within a reputable company but also the rewarding experience of contributing to exceptional customer service standards in a multilingual environment.

### Key Responsibilities

-   Respond to customer inquiries regarding marketplace services, orders, payments, and account management in Dutch.
-   Assist customers with order placements, cancellations, returns, and dispute resolution.
-   Provide clear information about product listings, marketplace policies, and promotions.
-   Document all interactions accurately in the CRM system to ensure seamless customer service.
-   Collaborate with cross-functional teams to resolve issues and improve customer experience.

## Requirements

-   Exceptional fluency in Dutch (both written and spoken) is essential
-   A minimum English proficiency of B2 is required.
-   Previous experience in customer service, preferably in an e-commerce or marketplace environment.
-   Excellent communication and interpersonal skills with a problem-solving attitude.
-   Ability to manage multiple customer interactions efficiently in a fast-paced setting.
-   Familiarity with CRM systems and customer support tools.
-   Willingness to relocate to Greece and adapt to flexible working hours, including evenings and weekends as necessary.

## Benefits

-   Competitive Monthly Salary
-   Fully Paid Relocation Package
-   Fully Paid Training
-   Health Insurance
-   2 Extra Salaries per year
-   And Much More...