# Customer Succes Manager

**Company:** [Marathon Talent](http://jobs.workable.com/companies/5bYqKiitnkswFw3vY5nYxq.md)
**Location:** Mexico City, Mexico
**Workplace:** on site
**Employment type:** Full-time
**Department:** SaaS

[Apply for this job](http://jobs.workable.com/view/3be74cef-da8a-46a2-b2a2-40d834a1cc50)

## Description

We are looking for a Customer Success Manager (SMB) for the NOLA region. We combine AI and No-Code technology to automate complex financial reconciliations and provide full control over payment operations for more than 160 leading companies in 50+ countries.

-   Own the end-to-end customer journey for a portfolio of enterprise accounts.

-   Build and maintain relationships with key stakeholders, including senior decision makers.
-   Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.
-   Translate product usage and operational data into business-impact conversations (ROI, savings, operational efficiency).
-   Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions.
-   Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement.
-   Coordinate internal teams (Product, Implementation, Support, Revenue) to unblock customer outcomes.
-   Maintain accurate account context and activity tracking in CRM and internal tooling.

## Requirements

-   Strong commercial acumen, with a clear understanding of renewals, contract value, and expansion strategy — comfortable connecting customer outcomes to revenue impact.
-   Demonstrated executive presence, able to lead structured, outcome-driven conversations with senior stakeholders and challenge constructively when needed.
-   Analytical and data-driven mindset, capable of interpreting product usage signals and translating them into actionable account strategies and ROI narratives.
-   High operational discipline, with structured governance, rigorous documentation, and consistent CRM hygiene that drives renewal predictability.
-   Proven ability to multi-thread relationships and proactively mitigate risk well ahead of renewal cycles.
-   Comfortable operating in evolving environments, able to create clarity, structure, and forward momentum with minimal supervision.