# Spanish-Speaking Customer Experts for Imperial Brands - Work In Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Patrique Greece

[Apply for this job](http://jobs.workable.com/view/3be85490-0ec7-46e3-b58a-4974123465a9)

## Description

Mercier Consultancy MD is seeking motivated Spanish-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. This position involves delivering outstanding customer service and support to Spanish-speaking clients, helping them with inquiries related to Imperial Brands' products and services.

  

### Key Responsibilities

-   Provide professional and friendly customer support to Spanish-speaking customers via phone, email, and chat.
-   Resolve product-related inquiries, order issues, and provide detailed information about Imperial Brands' offerings.
-   Maintain accurate records of customer interactions and transactions in the CRM system.
-   Collaborate with internal teams to address and resolve complex customer concerns.
-   Stay updated on Imperial Brands products, promotions, and policies to provide accurate information.
-   Contribute to improving customer service processes and overall customer satisfaction.

## Requirements

-   Fluency in Spanish (spoken and written) is mandatory; proficiency in English is an advantage.
-   Experience in customer service, ideally within FMCG or related industries.
-   Excellent communication skills and a customer-focused approach.
-   Ability to work efficiently in a fast-paced, team-oriented environment.
-   Familiarity with CRM software and digital communication tools.
-   Willingness to relocate to Greece.
-   Strong problem-solving abilities and attention to detail.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Training
3.  Fully Paid Relocation Package
4.  Monthly Performance Bonus
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...