# Junior Fraud Analyst (Night Shift)

**Company:** [Capitex](https://jobs.workable.com/companies/fyTvohmgE6kgzHevx5YsFc.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](https://jobs.workable.com/view/3c24a44a-fe0b-4e2b-b934-c941688424e5)

## Description

About the role

Capitex is hiring Junior Fraud Analysts on a remote, short-term contract to support the Digital Fraud Operations team of a leading bank in the Middle East.

You will join a shift-based team covering evening and overnight hours, monitoring and responding to suspicious activity across the bank's digital channels. Working alongside the bank's in-house fraud analysts, you will be the first line of defence protecting customers from fraud out of hours.

-   **Contract:** approx. 2 months, with potential for extension
-   **Location:** remote
-   **Shifts:** evening and night rota
-   **Equipment:** laptop provided

Key responsibilities

-   Monitor and triage real-time fraud alerts across card, online banking, mobile banking and payment channels.
-   Review flagged transactions and account activity to identify genuine fraud and close false positives.
-   Contact customers to verify suspicious transactions, following the bank's authentication procedures.
-   Take immediate protective action where required, such as blocking cards, holding payments or restricting account access.
-   Escalate complex, high-value or confirmed fraud cases to L2 analysts and investigators in line with escalation protocols.
-   Record clear, accurate case notes and decisions on the case management system.
-   Spot emerging fraud patterns and typologies and flag them to the wider team.
-   Provide structured shift handovers so open cases are picked up without delay.
-   Meet alert handling SLAs and quality standards while following the bank's policies and procedures.

Essential requirements

-   1 to 3 years' experience in a fraud operations, fraud monitoring or transaction monitoring role within banking, payments or fintech.
-   Hands-on experience triaging fraud alerts and making clear genuine or fraud decisions.
-   Solid understanding of common fraud types, including card fraud, account takeover, authorised push payment (APP) and social engineering scams.
-   Experience using a fraud detection or case management system.
-   Comfortable speaking with customers by phone to verify activity, calmly and professionally.
-   Strong attention to detail and accurate, concise case note writing.
-   Sound judgement under pressure and confidence acting quickly within set procedures.
-   Fluent written and spoken English.
-   Available to work evening and overnight shifts on a rota basis.
-   Reliable home working setup with a stable internet connection and a quiet, private workspace.

Desirable

-   Experience with fraud platforms such as FICO Falcon, NICE Actimize, Featurespace, Feedzai or similar.
-   Experience working night shifts or out-of-hours rotas in a fraud or operations team.
-   Arabic language skills.
-   Exposure to GCC or Middle East retail banking.
-   Understanding of card scheme rules and chargeback processes.
-   A relevant certification, such as CFE or an ICA fraud qualification, or working towards one.