# Medical Appointment Scheduler

**Company:** [Reno Orthopedic Center](http://jobs.workable.com/companies/4UHfzYm6vh5LYXU3hZxf3Y.md)
**Location:** Reno, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Patient Services

[Apply for this job](http://jobs.workable.com/view/3cf0386a-5a44-4717-9531-97a96c2908f1)

## Description

Reno Orthopedic Center wants you to join the team as a Medical Appointment Scheduler! We are seeking an enthusiastic and dedicated team member to provide scheduling assistance and administrative support to patients at our Main location - 555 N. Arlington Ave.

**Who are we?**

At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:

-   We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.
-   We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.
-   Here, you're encouraged to own your success — we support your growth, celebrate your contributions, and empower you to take initiative.
-   Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.
-   We value kindnessas a core strength — it's how we treat our patients, our colleagues, and our community.
-   Most importantly, we encourage every team member to be an advocate — for patients, for progress, and for doing what's right.

If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.

**What sets us apart?**

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing!

**What would you do in this role?**

You will play a key role as the first point of contact for patients referred by other healthcare facilities, setting the tone for a positive and seamless experience. In this dynamic position, you’ll interact directly with patients, hospital departments, and physician offices to coordinate appointments and guide patients through the ROC systems with a compassionate, patient-centered approach. This role offers the opportunity to make a meaningful impact by helping patients navigate their care journey with confidence and ease.

_A Day in the Life_

-   Serve as the initial point of contact for patients being referred by other healthcare facilities;
-   Interact with patients, various hospital departments and physician offices to effectively schedule and direct patients through the ROC systems in a patient focused manner;
-   Schedule various types of office visits;
-   Accurately enter patient demographic information in patients’ electronic medical records;
-   Maintain effective and prompt communication with patients.

## Requirements

Certifications/Education

-   High School Diploma/GED;

Experience:

-   Performing customer service duties;
-   Using computer systems and applications, including entering data and typing.

**Preferred Qualifications - How can you set yourself apart from other applicants?**

-   Experience scheduling medical appointments;
-   Experience performing administrative tasks such as scheduling, answering phone calls, and documenting conversations.

## Benefits

At **Reno Orthopedic Center (ROC)**, we believe that exceptional patient care starts with taking care of our people. We prioritize **work-life balance** by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.

**Why chose ROC? Full time benefits include:**

-   Medical, dental, vision insurance
-   Discounted orthopedic care at ROC
-   Paid time off and holiday pay
-   Extended sick leave
-   401(k) plan contributions with no match required
-   EAP, disability and life insurance
-   Health and fitness program
-   Employee events
-   Coffee shop onsite (main location)

Come build your career with a team that’s committed to innovation, community, and compassion in orthopedic care. Whether you’re a seasoned specialist or just starting your journey, you’ll find purpose, impact, and growth at **Reno Orthopedic Center**.

_“ROC doesn’t just talk about values — they live them. Every day here feels like a chance to do meaningful work with people who truly care."_

\-          Mandy Metcalf, ROC Team Member