# Sales Operation Analyst

**Company:** [SwiftX Inc.](http://jobs.workable.com/companies/rZKXnoAtxxjGcmRU4zvsQi.md)
**Location:** Eastvale, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Sales

[Apply for this job](http://jobs.workable.com/view/3d2c2eaa-61c6-44ee-878d-2bff46649c03)

## Description

**1\. Position Summary**

We are looking for an analytical and execution-focused **Sales Operations Specialist** based in California to support SwiftX’s rapid commercial growth. In this role, you will serve as the core bridge between Sales/BD, Commercial Strategy, and Regional Sorting Hubs (LAX, EWR, DFW, ORD, MIA, ATL, IAH). You will focus on **sales data analytics, competitive intelligence , deal structuring/pricing, and sales strategy enablement,**

**2\. Key Responsibilities**

-   **Sales Data Analytics & Forecasting:**

-   Build and maintain commercial analytics dashboards tracking daily parcel volume trends, conversion funnels, Customer Acquisition Cost (CAC), Lifetime Value (LTV), and revenue growth across major e-commerce accounts.
-   Track client volume fluctuations and forecast capacity demands across regional hubs and linehaul routes.

-   **Sales Strategy & Competitive Benchmarking:**

-   Conduct market research and competitive intelligence on U.S. last-mile delivery competitors (e.g., UniUni, Gofo, OnTrac).
-   Develop battlecards, sales enablement tools, and pitch materials for BD teams to highlight SwiftX’s key differentiators (7/365 delivery, automated POD verification, zero surcharges).

-   **Pricing Operations & Deal Structuring:**

-   Partner with Commercial Strategy to review rate cards, custom tariff quotes, and margin thresholds across delivery zones (Zone 1–8).
-   Ensure incoming deals comply with package size/weight limits (Length ≤ 40 in, Sum ≤ 71 in, Weight ≤ 30 lbs) and service terms.

-   **Sales Operations & CRM Governance:**

-   Oversee CRM pipeline hygiene, lead attribution, deal stage tracking, quota tracking, and sales commission calculations.
-   Optimize sales workflows and customer onboarding SOPs for Strategic Key Accounts (SKA).

-   **Cross-Functional SLA & Performance Alignment:**

-   Monitor operational KPIs (ASCAN rate, SLA on-time rate, lost rate, first-attempt success rate) in collaboration with Hub Operations.
-   Align pre-sale capacity commitments with regional hub throughput (e.g., LAX automated sorting hub capacity) to ensure seamless execution during peak seasons.

## Requirements

-   **Experience:** 3+ years of experience in Sales Operations, Sales Analytics, or Commercial Strategy within **Logistics, Last-Mile Express, Freight Forwarding, or E-Commerce Supply Chain**.
-   **Location:** Based in California
-   **Technical & Data Skills:** Advanced proficiency in SQL, Excel / Google Sheets (complex modeling, pivot tables), CRM platforms (Salesforce/HubSpot), and BI platforms (Tableau, Power BI, Looker).
-   **Domain Knowledge:** Strong understanding of U.S. domestic parcel shipping, zone pricing structures, DIM weight factors, and cross-border e-commerce platforms (Temu, TikTok Shop, SHEIN).
-   **Language Skills:** Professional fluency in English; bilingual proficiency in **Mandarin Chinese** is strongly preferred for effective cross-border communication.

## Benefits

-   Salary:70-90k

-   7 PTO days
-   5 Paid Sick Leave Days
-   6 Paid Holidays
-   401K
-   Medical insurance, Dental and Vision Insurance, STD/LTD