# Experienced Virtual Medical Assistant (Associate)

**Company:** [Xillium Professional Services](http://jobs.workable.com/companies/thsy3kyVSS5tMV64GwustX.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Recruitment

[Apply for this job](http://jobs.workable.com/view/3e2bfd67-ccd2-40f8-8ab7-19cdbc3d352a)

## Description

**Xillium Professional Services** is a leading clinical support outsourcing company based in the Philippines, specializing in virtual medical assistant services for US healthcare providers. As part of our dedicated team, you will play a vital role in supporting clinics and healthcare professionals remotely, ensuring seamless patient care and operational efficiency.

Key responsibilities include:

-   Managing patient scheduling for appointments, surgeries, and procedures
-   Handling prescription refills and coordinating medications
-   Performing insurance verification and supporting medical billing processes
-   Maintaining and updating patient medical records
-   Supporting telehealth consultations and virtual care coordination
-   Facilitating communication between patients, families, and medical staff
-   Providing general administrative and operational support to assigned clinics or providers

## Requirements

### Required Qualifications:

-   BS Nursing or allied health graduate (registered or underboard)
-   Background working in a BPO healthcare account or clinical/hospital setting
-   US healthcare insurance verification experience
-   Prior HIPAA/PHI handling experience or HIPAA training
-   Professional fluency in English (written and verbal)
-   Based in NCR, Cebu, or Davao (Philippines)
-   Able to work a fixed night shift
-   Work-from-home setup with a laptop/PC, reliable internet connection, and headset

### Preferred Qualifications:

-   Experience handling patient scheduling for healthcare providers (appointments, procedures, or surgeries)
-   Experience using EMR/EHR systems such as Epic, eClinicalWorks (ECW), or Athenahealth
-   Experience handling patient communications across phone, email, SMS, patient portals, and telehealth platforms

## Benefits

-   **Competitive Pay**

-   Paid training
-   Annual salary increase
-   10% night differential & holiday pay
-   Attendance bonus
-   Career advancement & incentives

-   **Health & Protection**

-   Free HMO after training
-   1 free dependent (Year 1)
-   Up to 2 dependents (under 5 years tenure)
-   HMO upgrade at Year 5
-   SSS, PAG-IBIG, PhilHealth

-   **Paid Time Off**

-   Service Incentive Leave (prorated)
-   Sick & Vacation Leave
-   Bereavement, Maternity/Paternity
-   Solo Parent & Gynecologic Leave
-   Tiered leave credits
-   Convertible leave credits

-   **Financial & Long-Term Benefits**

-   13th month pay (June & December release)
-   No-interest cash advance (after 1 year, subject to conditions)
-   FWD retirement fund (Year 4 eligible, Year 7 fully covered)
-   Year-end performance incentive
-   Milestone recognition packages

-   **Work Environment**

-   Company equipment + IT support
-   Work-life balance
-   Performance appraisal
-   Continuous learning
-   Inclusive, values-driven leadership