# Membership Administrator

**Company:** ADS Group
**Location:** Farnborough, United Kingdom
**Workplace:** hybrid

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## Description

**The opportunity**

As our Membership Administrator, you’ll be at the heart of the Membership team, helping deliver a great experience for our members from the moment they join and throughout their membership journey.

You’ll play a key role in keeping our membership operations running smoothly, managing applications, renewals, subscriptions, and member information, while responding to enquiries and supporting colleagues across the team. With a keen eye for detail and a passion for delivering excellent service, you’ll help ensure our member records are accurate, our processes work effectively, and our members receive a responsive and professional experience.

**Role Responsibilities**

-   Taking end-to-end ownership of the membership applications process.

-   Conduct the relevant due diligence checks, which include contacting industry references and ensuring all applications meet the joining criteria, prior to submission to the membership committee.

-   Act as secretariat to the ADS Membership Committee.

-   Maintain accurate and complete membership records within the CRM system.

-   Monitor, review, and develop membership administration workflows and follow up on outstanding information or actions.

-   Contribute to improving membership processes, procedures, and ways of working.

-   Support the administration of membership subscriptions, including obtaining payment of outstanding invoices, Direct Debit arrangements, and other subscription related queries.

-   Work with Finance and Membership teams, and liaise with third party suppliers, conduct reconciliation, investigating, and resolving any membership financial and data discrepancies.

-   Assist with renewal activity and follow up outstanding actions where appropriate.

-   Provide administrative support to the wider Membership team and account management activities.

-   Support the punctual and accurate preparation of membership reports and management information as requested.

-   Deliver a professional and responsive service to members and prospective members.

**What we are looking for**

-   Strong administrative and organisational skills.

-   Excellent attention to detail and commitment to data accuracy.

-   Confident written and verbal communication skills.

-   Experience using CRM, databases, or similar record-management systems.

-   Good Microsoft Office skills, particularly Outlook, Excel, Word, and Teams.

-   Ability to manage competing priorities and work to deadlines.

-   Comfortable dealing professionally with colleagues, members, and external stakeholders.

-   A collaborative approach and willingness to support colleagues across different teams

-   Experience administering subscriptions, invoicing or Direct Debit processes

-   Previous experience in a membership organisation, trade association, professional body or customer service environment.

**Contract & Benefits**

-   Contract; Permanent, full-time role, Monday to Friday, 37.5 hours per week
-   Location; Hybrid working- 3 days in the Farnborough office and 2 days from home