# Travel Operations Support Specialist - 237

**Company:** [D2B](http://jobs.workable.com/companies/dcaVtKQqXr9FwBNppNCBH9.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** RecOps

[Apply for this job](http://jobs.workable.com/view/3e8ecc3e-0ecd-4e99-8434-3dbfdab3dbfb)

## Description

**Position:** Travel Operations Support Specialist[](https://echelonconcierge.com.au/)

**Salary:** PHP 63,000 – 75,000/month

**Working Hours & Conditions**: Australian Working Hours

**OVERVIEW:**

A back-office travel support role — primarily operational and administrative rather than client-facing. You'll keep bookings accurate, documentation flowing, and systems up to date so the Australian team can focus on client relationships.

**RESPONSIBILITIES:**

-   Load passive segments into Sabre GDS and/or Tramada; add costings and prepare client documentation
-   Issue, reissue, and process refunds for airline tickets in line with fare rules and airline policies
-   Advise on visa requirements, travel documentation, insurance, and destination regulations
-   Maintain detailed client profiles to support a personalised service experience
-   Monitor bookings for schedule changes and communicate updates proactively
-   Accurately document bookings, preferences, and communications in the booking system
-   Meet agreed SLAs and turnaround times
-   Handle payment processing, invoicing, and reconciliation per financial procedures

## Requirements

**QUALIFICATIONS:**

-   Sabre GDS experience — required
-   Tramada experience — advantageous but not essential
-   Background in travel agency or airline operations
-   Strong attention to detail and written English
-   Reliable home office setup with stable internet
-   Flexible to work Australian business hours (AEST)