# Account Representative

**Company:** [TJM Labs](http://jobs.workable.com/companies/n4NE6mr6DxezvScFcthvqs.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Contract
**Department:** Product

[Apply for this job](http://jobs.workable.com/view/3e932176-49ad-402c-82aa-6c4b0c833634)

## Description

TJM Labs builds AI-driven automation that strips away the repetitive, error-prone tasks slowing pharmacies down so teams can focus on patient care. Our bots handle prescription intake, fax processing, insurance workflows and more, helping pharmacies scale efficiently without adding headcount.

### Why this role matters

Many pharmacies rely on TJM Labs bots every day to keep prescriptions flowing and patients happy. Once those accounts go live, they need a sharp, people-first representative who can stay in touch, spot issues early, and funnel feedback to the product and engineering team so our automations keep getting smarter. That front-line voice is you.

### What you’ll do

-   Check in regularly with maintenance-phase clients (call, email, slack) to review performance metrics, gather feedback, and keep relationships warm.
-   Respond fast to questions or hiccups, triaging with project managers and engineers until the client confirms the fix works.
-   Track everything and maintain clear account notes.
-   Translate pharmacy pain points into clear tickets or enhancement requests the dev team can act on.
-   Analyze usage and performance data to recommend optimizations that increase bot accuracy and client ROI.
-   Coordinate monthly maintenance reviews with clients highlighting wins, upcoming roadmap items and additional automation opportunities.
-   Advocate for the client inside TJM Labs while balancing scope, effort and timelines for the operations team.

## Requirements

### What makes you a great fit

-   1–3 years in account representation, customer success, or pharmacy operations.
-   Pharmacy background: While not required, experience inside a pharmacy environment gives you instant credibility with our clients.
-   Excellent verbal and written communication.
-   Strong, friendly communication style that builds trust quickly and diffuses tension when problems arise. Clients trust that when you say “I’ll handle it,” you will.
-   Solid project-tracking habits; you never let action items slip through the cracks and you have a data-driven mindset.

### What would be nice to have

-   Experience with AI in healthcare.

## Benefits

### What we offer

-   Fully remote culture with a results-oriented schedule.
-   A small, fast-moving team where your voice shapes the future of pharmacy automation.