# Senior Salesforce Service Cloud Developer

**Company:** [Weekday AI](http://jobs.workable.com/companies/pxG9rDgnvZm2c86JUchT1j.md)
**Location:** Gurugram, India
**Workplace:** on site
**Employment type:** Full-time
**Department:** Weekday's Client via platform

[Apply for this job](http://jobs.workable.com/view/3f1dd559-111d-4913-907b-93f6b2371bce)

## Description

**This role is for one of the Weekday's clients**

**Salary range: Rs 1000000 - Rs 3000000 (ie INR 10-30 LPA)**

Min Experience: 8+ years

Location: Gurgaon

JobType: full-time

## Requirements

Required Skills and Experience:

-   Experience in developing with Salesforce Service Cloud Voice and Amazon Connect Center.
-   Highly proficient in Apex, Visualforce (VF), and Lightning Web Components (LWC) development.

Primary Responsibilities:

-   Implement and support Service Cloud features including Service Console, Service Cloud Voice, Amazon Connect Center, Omni-Channel, Live Agent, and Knowledge Base.
-   Design and develop tailored solutions on the Salesforce Service Cloud platform to fulfill essential business functions, align with project goals, meet client requirements, and achieve company objectives.
-   Collaborate with IT teams and business stakeholders to gather requirements and convert them into technical specifications.
-   Conduct data modeling, system integration, and perform both automated and manual data migrations.
-   Create and maintain customized Apex and Visualforce code, Lightning components, and other relevant technologies to build robust applications.
-   Integrate Salesforce with external systems using REST and SOAP APIs, middleware, and third-party applications.
-   Implement and manage Salesforce workflows, validation rules, Process Builders, and other automation tools.
-   Ensure scalability, security, and performance of Salesforce applications.
-   Troubleshoot and resolve Salesforce-related technical issues.
-   Provide expert guidance and recommend best practices for integrating Salesforce with other systems.
-   Stay current with Salesforce releases, updates, new features, and industry best practices, applying this knowledge to ongoing development efforts.

Qualifications:

-   Bachelor’s degree in Computer Science, Information Technology, or a related field.
-   At least 8 years of experience as a Salesforce Developer, including a minimum of 3 years focused on Service Cloud.
-   Salesforce certifications such as Service Cloud Consultant, Platform Developer I & II, and Administrator are highly preferred.
-   Proficiency with Salesforce development tools and technologies, including Apex, Visualforce, Lightning Components, SOQL, and SOSL.
-   Extensive hands-on experience with Salesforce Service Cloud, particularly Service Cloud Voice and Amazon Connect Center.
-   Experience with Experience Cloud and AgentForce is a strong advantage.
-   Proven expertise in Salesforce integration patterns, including REST and SOAP APIs, data loaders, and third-party integration tools.
-   Ability to design and implement complex, scalable, secure, and maintainable Salesforce solutions.
-   Familiarity with Agile development methodologies.
-   Excellent problem-solving skills with the capacity to work independently and collaboratively within teams.
-   Strong communication and interpersonal abilities to effectively engage with stakeholders at various levels.
-   Demonstrated capability to handle multiple priorities and projects in a dynamic, fast-paced environment.

### Essential Skills

Salesforce Developer, Service Cloud